Head of Operations - Exec Coaching to Education Leaders. UK Remote

Ready to Make Stuff Better? We thought so.

Since 2017, MSB has grown from a two-person dream to a thriving global team delivering extraordinary coaching and leadership development to the biggest names in international education. Now we're looking for a brilliant Head of Operations - someone who gets a kick out of solving complex problems, turning chaos into clarity, and making systems sing.

You'll be the operational engine that keeps MSB running like a dream - from smooth client delivery to building simple, human-first systems that empower our team and delight our partners. If you love people and processes, believe that great systems can unlock great relationships, and want to be part of a culture where adventure, integrity and meaningful conversation matter, we'd love to meet you.

Oh - and did we mention we'll give you 5 extra days off a year just to go on an adventure?

The Role at a Glance:
Head of Operations
Remote with occasional meetings in London or Manchester
£55,000 - £60,000 with 35 days holiday including bank holidays, plus 5 days adventure
£2,500 Personal development budget. Leadership coaching for 12 sessions. Can train as a Coach. Flexible Working. Employee share option scheme and more…
Permanent - Full Time

Our Values: Conversation, Integrity and Adventure

Your Skills: A Likeable People Lover. Experienced Systems Leader within an SME. Analytical Mind. Self-Starter. Strong Networker. Problem Fixer. You Get Stuff Done. You Love Delighting Customers. Risk Taker. Can Thrive in a Fast, Evolving Environment. Detail Orientated. Quality Focused.

Your Background: Business Operations. Team Operations. SME Ops. Business Ops Manager.

About Us:

Since starting in 2017 with just two founders and £40k turnover, MSB has grown into a global coaching company with a core team of 6, 24 Associates, approaching £1million in revenue - and we're just getting started! We're a go-to provider of executive coaching for international school leaders, working with top groups like Nord Anglia, GEMS, and ESF. Our coach training (with a 100% NPS!) is booming, and our partnerships with organisations like FOBISIA, BSME, and COBIS keep expanding.

We may be small, but we're making big waves in a fast-growing market.

The Head of Operations Opportunity:

As Head of Operations at our small but mighty global virtual coaching & coach education company, you'll be the go-to person who keeps everything running smoothly behind the scenes. Think of yourself as the glue that holds it all together - leading our ops systems (with a spotlight on HubSpot or similar tools), making sure our data's spot-on, our processes flow, and our reporting powers smart decisions that fuel growth and wow our clients.

Your key responsibilities will cover:

• Operations Management - Ensure smooth daily operations, seamless system integration, accurate data, and well-organised team events and calendars.
• Data Management & Reporting - Manage and analyze data to deliver impactful reports, dashboards, and secure, GDPR-compliant practices.
• Risk Assessment & Troubleshooting - Proactively monitor systems, assess risks, and resolve issues to keep operations running without disruption.
• Strategy & Process Improvement - Align systems with business goals, drive automation, and implement efficient processes and best practices.
• Stakeholder Support & Training - Support and train the team on key tools, ensuring confident and effective system use across the business.

About You:

• A people lover. This doesn't mean you need to be an extrovert (although great if you are!) - just someone who can take the time to listen and create space for our clients and potential clients.
• Highly motivated and results-driven, with a strong moral compass.
• Someone with an analytical mind who is really good at organising things to maximise efficiency.
• A bit of a self-starter - it'll be a real combination of team and solo work.
• Strong interpersonal and networking skills- strong communication skills both written and verbal.
• A problem solver who is able to make decisions.
• Ability to adapt and thrive in a fast-paced, dynamic environment. Our business is changing all the time, so be excited by that change and flexibility.
• Passion for personal and professional development, with a genuine desire to make a positive impact on clients' lives and careers.
• Detail-oriented with a strong focus on quality and excellence. We aim high, but we have fun in the process.
• Flexible and able to change direction with agility.
• Someone who loves learning and picks things up quickly.

Qualifications & Experience:

• Experience of the leadership of operations in an SME or equivalent sized organisation.
• Experience in improving operations and systems in an organisation, preferably a small or medium sized enterprise (SME) within the education sector or a related industry.
• Proficiency in a range of operating systems, e. g. CRM software, spreadsheets.
• A bachelor's degree in any subject or at least 5 years equivalent workplace experience.
• Experience in the international schools market or education sector.
• Complete proficiency in written and spoken English.
• Familiarity with coaching and coach training services.
• Detail-oriented.

What's on Offer:

• Marketing Competitive Salary of £55,000 - £60,000 per annum.
• Share scheme under consultation
• Opportunity to work in a fast-growing and innovative company, that is human and purpose-driven.
• Supportive and collaborative team environment. We take our work seriously but know how to have a laugh.
• Professional development and growth opportunities. You will have a £2,500 professional development budget to support you and the opportunity to access coaching yourself.
• Up to 5 adventure days in addition to holiday allowance to use for personal development.
• A company committed to making a difference, including involvement in giving back strategies.
• Flexible working arrangements.

Let's Make Stuff Better - Together.

If you're fired up by systems that work, love a good spreadsheet and a great conversation, and want to help a fast-growing, values-led company reach the next level - hit apply. Bring your whole self, your operational brilliance, and your sense of adventure. We can't wait to meet you.

Apply now and let's do something extraordinary.

Application notice. We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.

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