Digital Project Leader for CRM PSL - France m/f

An offer entitled " Digital Project Leader (m/f) for CRM domain " has just opened within Airbus Helicopters, Marignane.

You will join the AH Information Management Directorate, to manage, drive and monitor the delivery of Digital projects, related to Airbus Helicopters Customer Relationship Management domain.

Your working environment:

Major economic hub with Marseille-Provence Airport, Marignane is a dynamic city in the southeast of France. It is located near the cities of Aix-en-Provence and Marseille, which host a rich cultural and tourist offer. Close to the beaches of the Côte Bleue, it offers many options for water sports activities.

How we care for you:

• Financial rewards: Attractive salary, agreements on success and profit sharing schemes, employee savings plan abounded by Airbus and employee stock purchase plan on a voluntary basis.
  
• Work / Life Balance: Extra days-off for special occasions, holiday transfer option, a Staff council offering many social, cultural and sport activities and other services.
  
• Wellbeing / Health: Complementary health insurance coverage (disability, invalidity, death). Depending on the site: health services center, concierge services, gym, carpooling application.
  
• Individual development: Great upskilling opportunities and development prospects with unlimited access to +10. 000 e-learning courses to develop your employability, certifications, expert career path, accelerated development programmes, national and international mobility.
  

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

Activities around Customer Relationship Management are today mainly driven by Marketing, Sales and Support departments. These business domains are composed of various teams that interact directly or indirectly with our customers and use various solutions that help building up customer relationships.

In this context, the Digital Customer Relationship Management Product Service Line team is dedicated to supporting these businesses in deploying IT solutions that support a common vision shared across business departments.

The CRM solutions portfolio consists in:

• Our Salesforce platform, which includes: Sales Cloud, Marketing Cloud, Service Cloud and other tiers applications (QUIP, PROS CPQ, Qualtrics. )
  
• Our customer portal AirbusWorld: powered by Liferay portal solution, that exposes a set of services developed with the last industry standards
  
• Our technical requests applications: a set of web and mobile based services developed specifically to answer to both Customers expectation and Security standards
  
• a wide range of custom web-based applications that support various domains from marketing to support
  

We are engaged in digital transformation programs that require significant evolutions in our product roadmap and portfolio, as well as agility to adapt to constant changes. Therefore, we are seeking a skilled Digital Project Manager to support current and future initiatives, primarily in the Marketing and Sales areas.

Tasks & accountabilities

As a Digital Project Manager, you will be responsible for planning, executing, and delivering CRM projects that support Airbus Helicopters operations. You will work closely with business and digital colleagues to ensure project success and alignment with industry-specific requirements. This includes acquiring resources and coordinating the efforts of team members and third-party contractors or consultants to deliver projects according to plan. The goal is to add the highest possible value to the organization.

Responsibilities :

The mission of the CRM Digital project manager is to:

• Lead a various scope of projects and develop detailed project plans, including resource allocation, timelines, and milestones.
  
• Manage project stakeholders to ensure effective communication, identify needs and evaluate alternative business solutions.
  
• Lead and motivate the project team, providing guidance and support to ensure project goals are met.
  
• Identify and mitigate potential risks and issues, ensuring project success.
  
• Monitor progress thru our project management digital governance (waterfall and agile)
  
• Manage project budgets and ensure cost-effective solutions are implemented.
  
• Coordinate with vendors and external partners to ensure timely delivery of services and products.
  
• Prepare and present reports on project status, risks, and issues to senior management and stakeholders
  
• Implement best practices and improve project management processes.
  
• Participate in Airbus group initiative and lead technical exchanges
  

Competences, Methods & Tools :

We are looking for candidates with the following skills and experience:

• Degree in Computer Science, Project Management, Aerospace Engineering, or a related field.
  
• Significant experience (at least 5 years) in managing Digital projects, preferably within the aerospace industry.
  
• Project management certification (PMP, Prince2, PSM, Safe. ) would be a plus.
  
• Strong understanding of CRM solutions (Salesforce, CPQ, Contract Lifecycle Management. ) and their application in the aerospace sector.
  
• Demonstrable experience in cloud based solutions implementation
  
• Excellent communication skills, both written and verbal.
  
• Ability to work under pressure and manage multiple projects simultaneously.
  
• Leadership and team management skills.
  
• Proficiency in project management tools (MS Project, Jira, etc. ).
  
• Knowledge of Agile/Scrum methodologies would be an asset.
  
• Familiarity with aerospace industry standards and regulations.
  
• Rigorous, autonomous, good team spirit and customer orientation
  
• Advanced level in English
  

Not a 100% match? No worries! Airbus supports your personal growth with customized development solutions.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth.

Company:
Airbus Helicopters SAS

Employment Type:
Permanent
• Classe Emploi (France): Classe G14

Experience Level:
Professional

Job Family:
Digital

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, commi.