Head of Business Operations and Finance

Role Overview
The Director of Operations & Finance will be responsible for ensuring the seamless functioning of day-to-day operations while maintaining financial health and efficiency. This strategic leader will oversee supply chain, inventory, fulfillment, legal and finance functions, ensuring alignment with company growth targets and values. He/she will provide the leadership and management necessary to ensure that the company has the proper operational controls, administrative and reporting procedures, and people systems in place to effectively grow the organization and to ensure financial strength and operating efficiency. Responsible for the measurement and effectiveness of all processes internal and external. Provides timely, accurate and complete reports on the operating condition of the company.
The position accomplishes this through a proactive, anticipatory, respectful, constructive, and energetic style that complements the founders and other members of the leadership team and is guided by the business and financial objectives of HU & Glow.

Key Responsibilities
Own Operational & Financial Strategy & Efficiency
Lead daily business operations including production, inventory and distribution
Identify and implement process improvements to increase efficiency and reduce costs
Develop operational KPIs and reporting systems to track performance

Supply Chain Management
Manage relationships with suppliers and manufacturers
Ensure timely procurement and optimize inventory levels to meet demand
Negotiate contracts and maintain accountability across partners

Quality Control & Compliance
Ensure all products meet internal quality standards and external regulations (e.g., FDA)
Oversee documentation and reporting for compliance purposes

Finance
Manage financial modeling, budgeting, forecasting, and reporting
Track operational expenses and implement cost-saving strategies
Oversee cash flow management, accounts, and internal financial controls

Customer Experience & Fulfillment
Supervise order fulfillment processes to ensure timely delivery and customer satisfaction
Collaborate with logistics and customer service to resolve issues and streamline workflows

Investor Relations
Maintain and update financial models and projections
Support due diligence processes and assist with investor communications

Team Leadership & Development
Hire, train, and lead a high-performing teams
Foster a collaborative and accountable team culture aligned with company values
Sets stretch objectives with team to outperform for customers
Product Development Support
Partner with product teams to align operational capabilities with launch timelines
Anticipate production needs and resource allocation for new SKUs

Technology Integration
Implement and maintain systems for inventory, finance, and order management
Leverage data to drive informed operational and strategic decisions

Scaling & Growth Management
Embody and nurture an entrepreneurial approach to operational growth
Develop scalable systems and processes to support growth across markets
Anticipate operational bottlenecks and proactively resolve them

IP & Legal Oversight
Ensure proper filing, maintenance, and management of intellectual property and legal documents
Liaise with external counsel as needed

Key Qualifications
7+ years in operations, finance, or general management, ideally in CPG, wellness, or beauty sectors
Experience in the US market is a great advantage
Demonstrated experience managing supply chains, budgeting, and cross-functional teams
Proven ability to build and manage financial models and cash flow
Deep understanding of operational systems (ERP, CRM, inventory tools, etc.)
Strong communication and leadership skills
Strategic thinker with hands-on execution ability
Highly proactive with a strong sense of urgency and ownership

Location: Remote (Schedule adaptability required; founder is based between New York & Madrid)

ABOUT US
Hi, this is Ana, the founder & CEO of Hormone University & its product line Glow by Hormone University. Our mission is to be the leading hormonal wellness destination trusted for its efficacious product solutions and educational content.

I founded this company out of my own personal struggles with Endometriosis and major hormonal imbalances. Most women have a hormone story - in fact, 80% of women suffer from hormonal imbalance at some point in their lives. Yet, the topic is still a taboo and we're here to break that silence. That's why we have developed a game-changing range of products and treatments for people to manage and treat hormonal health: from menstrual symptoms, menopause, stress & sleep and sexual health.

We're a mission-driven company with a deep love for our community. We co-create with our medical board, listening to customers and obsess over every detail-from our formulations to our packaging-to help them feel like themselves again. Trust is everything to us. Without it, we can't do our job of supporting and empowering people through every stage of hormonal change.
If you're observant, curious, and genuinely passionate about improving people's lives, you'll thrive here. We're building the go-to destination for hormonal health-and we're looking for the best team to help us get there.