Engagement Manager Reversec

Are you interested in fighting cybercrime and making a difference in the exciting world of cyber security consulting? Can you expand and strengthen relationships with clients? Are you people and detail-oriented, with a flair for making cost-effective business decisions in real-time?

Cybersecurity should not be about solving all the problems at once.
It's about solving the right problems at the right time in the right order.

Reversec (former WithSecure) leads the way in providing offensive-driven security services to tackle our client's challenges.
We are a global cybersecurity company with over 30 years of experience in protecting society and businesses from cyber threats.
Our practical approach makes us easy to work with, ensuring we deliver results that exceed expectations.
The best part about working for Reversec (former WithSecure) is our people! We are a community of dedicated and passionate professionals that take workplace happiness seriously.
If you're looking for something that's more than just a job - we'd love to hear from you.

As an Engagement manager you will play a key role in often-complex logistics surrounding the delivery of our services, and work closely with our client project teams as a non-technical project manager.
Your role is to support the consulting and sales teams with account development and strategy with our key clients.

The successful candidate will be joining a fun and supportive team who value each other's input.
We encourage individuals to put forward innovative ideas on how we can work smarter and provide a better experience for our clients.
This role is one that requires initiative, you are making important business decisions daily and need to be self-motivated, escalating as required.
You are required to interface internally and externally at executive level with all business areas and particularly work in close partnership with the technical consultants and the Account Directors.

Key Responsibilities

• Liaise with clients on upcoming, current and recently completed tactical engagements

• In charge of project staffing, scheduling and overall utilization of the consulting resource pool, in Denmark and globally

• Plan and schedule projects to manage client satisfaction, consultant workloads and skills development

• Coordinate technical projects throughout their phases, including but not limited to pre-delivery tasks such as as ensuring that requirements are met, act as first point of escalation during the delivery and post-delivery activities such as invoicing and requesting customer feedback

• Develop strong working relationships with clients to help maintain and increase the revenue stream outside of new business.
  

• Regularly attend and contribute to strategic account reviews

• Have a firm understanding of the account strategy for your accounts and support the Account Directors with key account development and strategy

• Work with the Account Directors, consultants and the client to produce proposals, statements of work and project documentation.
  

• Be responsible for multiple accounts/clients and their projects, as well as the growth of them

• Review project delivery processes to ensure that client expectations are met in terms of service and delivery

• Work closely with all areas of the business to identify and implement continuous improvement

What are we looking for?

• Previous experience in a B2B client facing position would be beneficial, for example customer success management, events management, project coordination or a commercial role

• Confident at making important decisions on a daily basis

• Professional approach to all aspects of their role both internally and to clients

• Excellent written and verbal communication skills, fluency in English and Danish a is a must

• Good project co-ordination skills, an advanced qualification such as Prince2 or Agile would be beneficial but not essential

• Ability to influence key stakeholders

• Ability to identify and resolve issues of potential conflict, both internal and external to the company during the service delivery process and instigate mitigation for future conflicts

• Understanding of Information Security is seen as an advantage

What will you get from us

• Experience in working within the world-class cybersecurity company as a part of a diverse and talented team

• Flexible working - hybrid model (remote/office)

• Central office location for collaboration with colleagues

• Structured career path

Reversec (former WithSecure) delivers research-led cyber security to defend organizations from real-world attacks and build resilience into their approach.
Our people are a mix of technical and creative experts - diverse, talented, and passionate people - working tirelessly to help us advance the industry with new ways of thinking.
They lead their own development, in and out of the office.
They call the shots when it comes to building a place to call home in our organization.
The work is meaningful and dynamic with every week bringing a fresh set of challenges.

We're a company that takes workplace happiness seriously.
Our offices are relaxed and informal, where people are valued for their skills and contributions.
At Reversec (former WithSecure) we are committed to diversity and building a team that represents and values a variety of backgrounds, perspectives, and skills.
We do not discriminate and all decisions we make are made based on qualifications, merit, and business need.
Our goal is to be one global diverse team that is representative of our clients, in an inclusive environment where we can continue to innovate and grow together.