Director of Rooms M/F/D

THE ROLE
Mandarin Oriental Savoy, Zurich is looking for a Director of Rooms to join our Executive !

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world's most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
Mandarin Oriental Savoy, Zurich is located in the heart of the Old Town, in the main business center, close to the city's leisure attractions and just a short walk from the shores of Lake Zurich. The Mandarin Oriental Savoy, Zurich has 80 guest rooms and suites and three dining venues, including an all-day dining restaurant, a specialty restaurant and a lobby lounge. The hotel is ideal for meetings and events with its newly renovated event facilities, including a grand historic ballroom.

About the job
Based at the Mandarin Oriental Savoy, Zurich within the Executive Committee in Zurich, the Director of Rooms leads the Front Office, Concierge and Housekeeping Departments. The Director of Rooms reports to the Hotel Manager.

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YOUR TASKS
As Director of Rooms, you will be responsible for the following tasks:
Strategic and operational leadership of the Concierge, Front Office, Guest Services, and Housekeeping departments
Active contribution to hotel strategy as a key member of the Executive Committee
Ensuring a seamless, personalized, and outstanding guest experience from arrival to departure
Leading, mentoring, and developing a high-performing team with a focus on service excellence and brand standards
Driving operational efficiency, quality improvements, and continuous innovation across all Rooms departments
Full responsibility for budgeting, cost control, and performance analysis within the Rooms Division
Close collaboration with other departments such as Sales & Marketing, F&B, Engineering, and Revenue Management
Ensuring strict compliance with all Mandarin Oriental Hotel Group (MOHG) standards and regulations
Hands-on leadership style with a strong presence in day-to-day operations, setting an example for the team

YOUR PROFILE
As Director of Rooms, we expect from you:
Several years of experience in a similar senior leadership role within luxury hospitality, ideally in a 5-star or luxury environment
Proven success in managing and developing large teams
Strategic mindset combined with strong operational expertise
Strong guest orientation and passion for delivering exceptional service
Solid financial acumen with experience in budgeting and performance KPIs
Professional, discreet, and highly responsible
Dynamic, flexible, and team-oriented, with excellent interpersonal skills
Fluent written and spoken German and English skills. Further foreign language skills are an advantage
Successful applicants must have the right to work in Switzerland

YOUR BENEFITS
Our commitment to you:
Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
MOstay. When you work as hard as our colleagues do, it's important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
Swiss Deluxe Rates.

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