We are seeking an experienced IT Process Manager to oversee and improve our IT service delivery processes. The ideal candidate will be responsible for ensuring the efficiency and effectiveness of our IT operations, aligning processes with industry best practices, and enhancing client satisfaction.
Key Responsibilities:
Process Development and Improvement: Design, implement, and refine IT service delivery processes. Ensure alignment with industry standards and best practices.
Quality Assurance: Monitor and evaluate IT processes to ensure they meet quality standards and client requirements. Implement continuous improvement strategies.
Team Leadership: Manage and mentor a team of IT professionals. Foster a collaborative and efficient work environment.
Client Interaction: Work closely with clients to understand their needs and ensure that IT processes are tailored to meet these requirements.
Project Management: Lead and coordinate IT projects, ensuring timely and within-budget delivery.
Compliance and Standards: Ensure all IT processes comply with relevant laws, regulations, and industry standards.
Reporting and Analysis: Develop and present regular reports on process performance, improvements, and challenges.
Vendor Management: Collaborate with vendors and partners to optimize service delivery.
Technology Integration: Oversee the integration of new technologies into existing processes, ensuring minimal disruption and maximum efficiency.
Qualifications:
Work Environment:
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