Senior Carrier Logistics Planner

Summary

Interact with partner carriers to ensure the highest level of service and capacity while also achieving margin targets.

Responsibilities

1. Carrier Relations

• Grow and develop our carrier base with partners that meet or exceed our criteria and compliance standards.

• Continuously expand the carrier network.

• Develop a strong understanding of partner carrier networks to maximize their effectiveness.

• Create new CRQ/CAC entries and monitor FCA/FSC updates.

• Monitor and audit the Daily Activity Report screen on a daily basis.

• Lead rate generation and capacity sourcing for sales quotes and RFPs.

• Vet and onboard new carriers using a series of online tools.

• Obtain timely and accurate updates from carriers to ensure detailed information is shared with shipper reps.

• Analyze carrier performance monthly and implement strategies to improve underperforming partners.

• Monitor and process EDI updates.

• Progress high-performing carriers from transactional to core status.

• Support shipper logistics planners with KPI reports and action plans.

• Collaborate with carrier reps in other offices.

2. Corporate Responsibilities

• Provide market rate information to support rate proposals.

• Collaborate with team members to ensure successful order completion.

• Ensure all tasks align with corporate strategic objectives.

• Uphold the company's core values, specifically: LEAD WITH GRACE.

3. Measurement Responsibilities

• Ensure data integrity in all aspects of order management (e.g., system notes, appointment times, complete load sheets).

• Verify carrier data accuracy before closing orders (e.g., wait times, extra charges).

• Maintain margin targets.

• Confirm proper load acceptance.

4. Other Responsibilities

• Maintain flexibility with work hours, including availability for after-hours calls.

• Support and substitute other team members as needed

Culture

Support and promote XTL's Core Principles - LEAD WITH GRACE:

• Leadership

• Empowerment

• Appreciation

• Diversity

• Work Ethic

• Integrity

• Trust

• Honesty

• Growth

• Respect

• Agility

• Creativity

• Excellence

Skills & Abilities

• Proficient with relevant computer programs (e.g., Excel, Load Link).

• Strong knowledge of North American geography and market rates.

• Experience with the container business.

• Excellent communication and negotiation skills.

• Bilingual in English and French.

• 5+ years of industry experience.

• Curious, eager for new challenges, and committed to continuous improvement.

• Strong customer service skills and professionalism.

Work Environment

• Ability to thrive in a fast-paced setting.

• Resourceful and composed under pressure.

• Effective at managing stress and shifting priorities.

• Demonstrates strong multitasking and teamwork abilities.