Change Management & Communications Manager, Vice President

This job is with State Street, an inclusive employer and a member of myGwork - the largest global platform for the LGBTQ+ business community.
Please do not contact the recruiter directly.

About the Role
We are looking for a certified and execution-oriented Change Management & Communications Manager to lead and mature the change control lifecycle across our cybersecurity delivery portfolio.
We need a self-starter who can quickly build structure , map existing processes, assess end-to-end change impacts, and own end-to-end delivery of an automated, audit-ready, transparent, and scalable change management process.
In addition to change oversight, this role will also lead program-wide communications - crafting messaging, managing stakeholder engagement, and maintaining visibility platforms such as SharePoint.
You'll partner across delivery, risk, and governance teams, with direct exposure to senior leadership.
What You'll Do
Change Management (75%)
Design and mature a robust cybersecurity change management framework grounded in best practices (e.g., PROSCI)
Work with other partners to standardize, automate and deliver world class change management process that ensures audit, scalability, & maintainability.
Replace legacy tools (Excel, MS Forms) with streamlined workflows, automation tools (e.g.
JIRA, AI) tools, and approval structures
Lead impact analysis of changes across timelines, KRI targets, risk posture, and stakeholder dependencies
Ensure all change documentation is audit-ready, traceable, and actionable
Collaborate across delivery, governance, and risk teams to streamline intake, escalation, and resolution
Build executive-level dashboards and reporting mechanisms for change tracking and leadership visibility
Continuously improve the change process to support scale, compliance, and operational agility
Program Communications (25%)
Develop and execute a strategic communication plan for cybersecurity delivery updates and progress
Create executive-ready decks, stakeholder newsletters, and process documentation
Own content development and maintenance for SharePoint hubs, including toolkits, updates, and program announcements
Serve as the central communication point for delivery alignment across workstreams and leadership
What We're Looking For
4-7 years of relevant experience in change management and internal communications
PROSCI (or equivalent) certification highly preferred
Strong experience in mapping processes and building tooling to automate change management (e.g.
JIRA, Power BI etc.).
Proven experience in implementing change frameworks, stakeholder engagement, and process governance
Demonstrated ability to quickly assess, design, and execute change control processes in complex environments
Strong understanding of how changes impact risk posture, program deadlines, and delivery metrics
Experience in regulated environments or cybersecurity programs a strong advantage
Excellent verbal and written communication skills, including PowerPoint and executive communication
Proficiency with tools like SharePoint, Excel, JIRA, ServiceNow, or similar
Self-directed, accountable, and operates with urgency - owns their work and drives it to completion
Preferred Qualifications
Background in cybersecurity, GRC, or enterprise Technology transformation program change management.
Communications certifications or experience in messaging frameworks (e.g., storytelling, change communication planning, & PowerPoint presentations)
Experience supporting large-scale portfolio or regulatory programs
Why Join Us
This role will have visibility and influence across a rapidly evolving cybersecurity delivery program.
You'll drive foundational change, enhance how we manage and communicate across teams, and help ensure we're operating with transparency, urgency, and strategic focus.
Are you the right candidate? Yes!
We truly believe in the power that comes from the diverse backgrounds and experiences our employees bring with them.
Although each vacancy details what we are looking for, we don't necessarily need you to fulfil all of them when applying.
If you like change and innovation, seek to see the bigger picture, make data driven decisions and are a good team player, you could be a great fit.
About State Street
What we do.
State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world.
From technology to product innovation, we're making our mark on the financial services industry.
For more than two centuries, we've been helping our clients safeguard and steward the investments of millions of people.
We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.
Work, Live and Grow.
We make all efforts to create a great work environment.
Our benefits packages are competitive and comprehensive.
Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks.
You'll have access to flexible Work Programs to help you match your needs.
And our wealth of development programs and educational support will help you reach your full potential.
Inclusion, Diversity and Social Responsibility.
We truly believe our employees' diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients.
We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality.
Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader.
You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you.
State Street is an equal opportunity and affirmative action employer.
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