Infotek Consulting Services Inc. Pay Range
This range is provided by Infotek Consulting Services Inc. Your actual pay will be based on your skills and experience - talk with your recruiter to learn more.
Base Pay Range
CA$50.00/hr - CA$62.00/hr
Position: Director - MSP National Accounts
Infotek Consulting Services Inc. is seeking a technical Business Systems Analyst (BSA) with extensive ServiceNow experience (3+ years), along with proficiency in Jira, Confluence, Agile, and ITIL/ITSM. Candidates holding a ServiceNow certification will be prioritized.
Required Skills
Experience in leading ServiceNow Integration Projects - 2 years
ServiceNow BSA experience - 5 years
Proficiency in Confluence/JIRA - 3 years
Experience with Agile delivery - 3 years
Knowledge of ITIL processes and ITSM solutions - 3 years
Ability to support and produce detailed system requirements and technical/functional specifications
Collaborate with business partners, technology, and project teams to elicit, analyze, document, and communicate detailed functional specifications
Develop solutions by researching current system capabilities and defining technology options in partnership with solution architects and developers
Translate business requirements into detailed functional and non-functional specifications
Assist testing teams by translating requirements into test conditions and expected results
Participate in project management activities, including scoping, effort estimation, risk mitigation, and status reporting
Participate in quality reviews of design and requirements work products
Collaborate with stakeholders to find solutions and assess impacts
Provide operational and process analysis support as needed
Ensure adherence to best practices and standards within the BSA discipline
Maintain communication with stakeholders throughout the project lifecycle
Manage workload effectively across multiple projects
Prioritize tasks to meet deadlines
Seniority Level
Mid-Senior level
Employment Type
Contract
Job Function
Information Technology
Industry
Banking
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