Customer Support Specialist

Akitu
CA - Ontario
May 7, 2025

Company description

Akitu is a rapidly growing company providing Dental Practice Management Software for dental clinics in Canada. With a core focus on innovation and mastering the user experience our software, Akitu One, brings a unique perspective for dentists to streamline their practice work.

Job description

The ideal candidate will be responsible for providing customer software and technical support as well as troubleshooting assistance to users of our software applications. This role requires a strong understanding of software systems, excellent problem-solving skills, and the ability to communicate effectively with both technical and non-technical users.

As a Customer Support Specialist, you will be the first point of contact for users experiencing issues with our software, and you will work closely with our development team to resolve these issues promptly. Your primary goal will be to ensure that our users have a seamless and positive experience with our software. The ideal candidate will have a background in customer service, software support, and technical understanding. If you are passionate about helping customers and technology, we encourage you to apply for this role.

Primary Responsibilities

Provide frontline support, answering inbound client calls and emails.
Providing technical support and troubleshooting for software applications.
Document and track issues in a ticketing system.
Collaborate with the development team to resolve complex issues.
Conduct software testing to identify and resolve issues.
Provide training and guidance to users on software features and functionality.
Participate in on-call support rotation as needed (Saturdays)
Maintain a high level of customer satisfaction.
Stay up-to-date with the latest software updates and industry trends.

Qualifications & Core Competencies:

High School Diploma, G.E.D. or equivalent
Direct frontline experience with inbound calls and customer emails
High degree of organizational skills with the ability to prioritize and multi-task
Excellent communication (verbal/written) and interpersonal skills
Strong computer knowledge and data skills
Flexible, self-motivated, and a quick learner
Personable, patient and professional
Dental experience is an asset, but not required

Location: Remotely at the comfort of your home

Permanent position.

Schedule: Monday to Friday, with Saturdays on rotation

Apply Today! Visit *** for more information!

AKITU Inc.

Pay: From $40,000.00 per year

Additional pay:

Bonus pay

Benefits:

Dental care
Paid time off
Work from home

Flexible language requirement:

French not required

Schedule:

8 hour shift

Education:

Secondary School (preferred)

Experience:

Customer Support & Client Services Occupations: 1 year (required)
customer service: 1 year (required)

Read the full job description and apply online on the recuiter's web-site

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