Credit and Collections Specialist Contract Role - 8 months

Multy
CA - Ontario - Vaughan
May 23, 2025
Financial

Credit and Collections Specialist [Contract Role - 8 months]

Multy is a global manufacturer of Outdoor Living and garden products. From an extensive collection of planters and garden edging to a broad range of decking and privacy panel fencing solutions, our brands stand for quality, sustainability and design.

With manufacturing and distribution facilities in Ontario, Quebec, Poland, and the U.S.A., we are committed to sourcing sustainable or recycled material wherever possible in our production. Every year, Multy diverts 3 million tires and 15 million water bottles from landfill. We create beautiful, eco-friendly, useful products for homes and gardens everywhere.

Role Summary: The Credit and Collections Specialist supports the Accounts Payable & Receivable Manager in providing professional credit control functions in accordance with Multy Home's policies and procedures. This role will actively monitor assigned customer accounts for non-payments, delayed payments, and other irregularities.

Role Responsibilities:

Performs B2B daily collection activity for assigned account portfolio.
Provide necessary documentation to customers as requested to attain payment.
Builds and maintains relationships with a variety of customers in a dynamic industry.
Negotiates and secures payment arrangements with customers.
Determines appropriate plans of action for delinquent accounts and resolve day-to-day account issues.
Evaluates customer's credit and financial statements to determine the degree of risk involved in extending credit.
Reconciles customer accounts on a regular basis.
Attain payment remittance for cash application team.
Escalates all collection, billing, and reconciliation issues to Account Receivable Manager and Sales Team according to escalation process.
Provide complete historical collection efforts for each assigned account on a regular basis.
Manages credit hold and release orders in accordance with company guidelines.
Perform skip trace on delinquent customers.
Create Manual Invoices as needed.
Assists Accounts Receivable manager with audits and compliance concerns.
Supports and/or leads continuous improvement initiatives.
Conducts all work duties as per the Occupational Health & Safety Act & Regulations, the health, safety & environmental policies, and Quality policies as established by Multy Home.
Performs any other reasonable assignments given by the Department Management or their designates.
Defines, maintains, and reports relative key performance indicators.
Maintains 5S standards for the group and ensure audits are completed on time and corrective actions implemented.
Maintains positive employee relations; ensure the open-door policy is observed and a collaborate approach is adopted.
Works with their respective group to ensure overall company training needs are achieved.

Role Requirements:

Post-Secondary education in finance, accounting or equivalent field required.
Minimum 3 years of experience with collections, invoicing, and/or accounts receivable.
Must be able to legally work in Canada.
Intermediate proficiency in Microsoft Office Suite applications.
Sound knowledge of GAAP and basic accounting principles.
Strong attention to detail with a dedication to accuracy.
Ability to analyze large sets of data.
High degree of familiarity with accounts receivable functions.
Credit and Collection Certification is an asset.

Physical Working Environment: Standard office environment with an open concept workplace setting. May on rare occasion be required to visit the Manufacturing and Warehouse area, adhering to all applicable health and safety policies.

Seniority level

Seniority level
Associate

Employment type

Employment type
Contract

Job function

Job function
Administrative, Accounting/Auditing, and Analyst
Industries
Financial Services, Government Administration, and Manufacturing

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Credit and Collections Specialist [Contract Role - 8 months]