Proudly Canadian-owned, Enercare is committed to providing the best services, solutions and advice to make customer's homes as comfortable as they can be.
With Enercare Advantage, we provide affordable clean air and water solutions for homes and workplaces.
We are committed to operating in an environmentally responsible way, including keeping as much waste out of landfills as possible, and giving back to the communities where we live and work.
Enercare is about putting people first by listening to our customers, continuous improvement and making our organization a destination for building people's careers.
Come and join one of North America's largest home and commercial services and energy solutions companies! We offer comprehensive benefits, a DC Pension Plan and savings match plan.
If you are passionate about joining an organization committed to delivering 5 Star Customer Service, we would love to hear from you
Summary:
The Manager of Technical Product is responsible for the complete and overall availability of equipment, product knowledge, and product offerings.
This is a critical role supporting the field, helping grow our customer base through our product lineup that is current with market trends and inline with Enercare values.
Your positive attitude, technical, analytical, and attention to detail will help with success in the position.
Responsibilities:
Drive action throughout the organization to get products to market, plan and carry out product launches
Given that you are the expert at product sales be the 'go to' for field inquiries of a technical nature that the sales force seeks assistance with in selling, pricing or promoting in unique applications
Work closely with the manager of Sales Performance, VP of Sales, Director of Sales, and procurement team
Monitor changes in the industry and suppliers based on environmental, political, economical factors
Available as technical support, driving increased continuity and sales value for HVAC, Water Heater, Water Treatment.
Create and manage systems to inform the salesforce of product limitations, shortages that maybe impacted by supply chain
Support technical sales inquiries for unique installation applications
Provide product marketing with insights on key differentiators and messaging
All relevant entry of products in salesforce, SKU creation in GERS,
Review and support of products in the field that has minimal sales such as tankless, water heaters, HRVs, fireplaces, boilers, combo systems IAQ etc
Transform product updates to the Ipad process via Salesforce
Project work such as rebuilding of the EMC technical job aid
Mentoring, coaching, working with training department on implementing necessary training plans for continuous improvement on technical knowledge and understanding
Maintain google drive storage of technical aids and specifications, ensure adequate updates available to EMC's and related parties specific to HVAC
Evaluate & report on all sales metrics and advise / implement training programs for improvement
Liase with product Managers and vendors for field programs and provide insight into how new approaches can work or be implemented
Monitor the assessment activities as much as possible while prioritizing the responsibilities listed above
Qualifications:
Excellent knowledge of HVAC industry
Minimum 5 years sales experience in direct style sales
Ability to motivate and focus staff to meet or exceed district targets
Post-secondary education or equivalent
Demonstrate commitment to excellent customer service
Excellent knowledge of the company policies and procedures
Sound base of technical and computer skill knowledge
Sales Force and Excel knowledge considered a strong asset
Excellent communication skills
Excellent organizational skills
Exceptional analytical skills
Capable of working under pressure.
Meeting deadlines, productivity, and financial targets
Enercare is an equal opportunity employer.
We are committed to equal employment opportunity regardless of race, colour, ancestry, national origin, religion, sex, age, sexual orientation, gender identity, citizenship, marital status, disability, pregnancy, military status, protected veteran status or other characteristics protected by applicable law.
Enercare's recruitment process includes accommodation for applicants with disabilities in accordance with applicable provincial accessibility laws and regulations.
All accommodations will take into account the applicant's accessibility needs due to disability and are available upon request.
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