Bilingual Pharmaceutical Customer Support Specialist - HYBRID

Beyond Bilingual Inc
CA - Ontario - mississauga
May 1, 2025

BILINGUAL PHARMACEUTICAL CUSTOMER SUPPORT SPECIALIST-HYBRID

Full-Time, PERM

Location:
Mississauga-HYBRID

Hours:
Monday-Friday 8:
30am-5:
00pm, 1 hour lunch

Salary:
Up to $65K + 12% - 14% Bonus (paid out annually)

Client

Our client is a leading pharmaceutical distribution channel that continues to grow. Due to this tremendous growth, they are looking for a talented Bilingual Pharmaceutical Customer Support Specialist to add to their team of professionals.

Summary

The Bilingual Customer Support Specialist role will be responsible for both customer support functions and operations/admin functions supporting both hospital customers and manufacturers needs. This work includes managing the data of customer accounts ensuring data integrity and accuracy, setting up new customers, users, and manufacturers, supporting customers using the WebOMS (level 1 support), as well as acting as the back up to the Director, Customer Service. This role also oversees operational duties including overseeing the administrative duties/tasks performed by the office administrator to keep the operation running smoothly.

PERKS:

Medical, Dental by SunLife:
Benefits provided day 1
Tuition reimbursement
Bonus of up to 14% paid out annually
Opportunity for Growth to Supervisory roles or Project Management positions
3 weeks' vacation, may go to 4 weeks
Personal/sick days + client is flexible
Beautiful Workspace
Great work culture

Key Objectives

Managing the data of the customer, user, and manufacturer accounts on various platforms including WebOMS - (adding users, updating ship to the bill to information, updating address and/or contact information, etc.)
Ensure accuracy and integrity of data is in place
Support the onboarding of new members and products using project management tools
Support the Director, Customer Service to ensure that membership always receives a high level of service. Act as back up when Director, Customer Service is not available
Providing allocation support to members
Uploading product updates when product updates are received to ensure timely transfer of information
Backorder management support;
product alert message support
Provide key performance data and reports to manufacturers on a regular basis
Scheduling yearly Business review meeting and compiling presentation data for performance reviews with the manufacturers and customers as needed
Providing support in creating and updating orders in special circumstances
Providing customer service support (level 1) and ensure that customer question and concerns are addressed with follow up, analysis and resolution provided to the customers
Maintenance of database, files, and contract reports
Coordinate with logistics provider, members, and customers to ensure smooth business operations

Requirements

Undergraduate degree required;
suggested a field of study:
B.A./B.S. in Business, Industrial Management, Finance, Engineering, or Logistics;
B. Comm
2-3+ years of practical experience in pharmaceutical supply chain management and systems
Individuals must have experience in influencing others without authority and a proven record of working collaboratively with other departments. Must also have the communication skills to effectively communicate with internal and external Stakeholders.
Excellent and professional communication, and relationship management skills
Demonstrates multi-tasking, strong leadership, and communication skills/abilities across numerous functions within the business, without direct authority
Excellent analytical problem-solving abilities
Attention to detail and ability to quickly identify errors and correct them
Strong proficiency with technology and various system applications
The French language would be considered essential for this role

Read the full job description and apply online on the recuiter's web-site

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