Home Support Supervisor

Bayshore HealthCare is one of the Canada's leading providers of home and community health care services and is a privately owned company. Bayshore HealthCare is proud to showcase its achievement as a Platinum member of Canada's Best Managed Companies Program every year since 2006. In 2015, Bayshore achieved the designation for Best Practice Spotlight Organization from the Registered Nurses' Association of Ontario. Bayshore Healthcare is also recognized as Canada's Best Employers in Forbes 2023 list.

Position Summary:

Bayshore is seeking a Registered Practical Nurse to join our amazing team in the role of Home Support Supervisor. Home Support Supervisor's are accountable to implement effective management practices to promote professional and paraprofessional full scope of clinical practice to achieve excellence in the delivery of care and service to clients. They ensure compliance with internal and external standards of practice and Provincial regulatory requirements. The Home Support Supervisor's identify and coordinate clinical competencies and in-service activities to deliver high quality client/patient and family centered care.

Location: Greater Hamilton and Burlington Area

Nurse Level: Registered Practical Nurse (RPN)

Competitive Salary based on qualifications and experience

Health & Dental Benefits, paid vacation, paid sick time, RRSP with company match

Work Environment: Community role: Daily visits to client homes to interact with clients, family members and Bayshore team members. Minimal office hours. Daily travel requirement

Monday - Friday 9am - 5pm

On Call Rotation as required by the organization

Location: Greater Hamilton and Burlington Area

Nurse Level: Registered Practical Nurse (RPN)

Competitive Salary based on qualifications and experience

Health & Dental Benefits, paid vacation, paid sick time, RRSP with company match

Work Environment: Community role: Daily visits to client homes to interact with clients, family members and Bayshore team members. Minimal office hours. Daily travel requirement

Monday - Friday 9am - 5pm

On Call Rotation as required by the organization

Quality and Continuous Improvement:

• Lead or participate in quality and continuous improvement activities in line with the company's Quality Management System.
• Implement and monitor quality management processes to ensure compliance with industry standards and regulatory requirements.
• Conduct regular audits and assessments to identify areas for improvement and ensure adherence to quality standards.

Client Care:

• Ensure holistic assessments and ongoing reassessments for positive outcomes.
• Develop client-centered care plans
• Visit clients as needed to manage care, services, and monitor client/health care provider (HCP) matching.
• Investigate, document and follow up promptly on complaints from clients, client families, and/or funders
• Participate in business development and community engagement activities.

Human Resources Coordination: Supervision and Support of Field Employees (Professional and/or Paraprofessional):

• Participate in recruitment and selection of field employees
• Promote and improve team engagement. Conduct support visits and performance reviews of field employees.
• Ensure compliance with federal and provincial standards and company policies.
• Investigate and document employee complaints/concerns while maintaining unbiased and confidential practices
• Provide ongoing feedback and performance management including: coaching, disciplinary actions and documentation.
• Facilitate a learning environment to optimize patient outcomes; lead/provide training, support, and education Interpret and implement relevant policies and procedures.
• Mentor clinical team members and foster the mentorship framework.

Interdisciplinary Liaison:

• Coordinate with funders, government programs, and care team members.
• Implement, monitor, and evaluate delegated tasks to unregulated care providers.
• Attend and participate in client case conferences

Education and Professional Development:

• Attend and share knowledge from internal and external education offerings.
• Engage in ongoing professional development and continuing education activities.
• Provide mentorship to other managers and administrative team members.
• Develop and present training plans for employees and deliver company developed in-services education

Health and Safety:

• Maintain privacy and confidentiality of client and corporate information, including appropriate digital/cybersecurity safeguards.
• Ensure compliance with health and safety regulations and company policies.
• Promote a safe working environment for all employees and clients.
• Lead or assist with the implementation of Modified Work Programs for field employees.
• Implement and monitor health and safety protocols to prevent workplace injuries and illnesses.

Support Branch Operations:

• Manage branch operations in the absence of senior management when needed.
• Ensure 24/7 clinician access and serve as on-call nurse/clinician as needed.
• Use electronic health records to improve clinical outcomes and practice standards.
• Additional Tasks: Complete other tasks as requested.

Qualifications

Education & Training:

• Graduation from an accredited School of Nursing, RPN; (evidence required)
• Current registration, in good standing, with the provincial regulating body.
• Additional training and certification such as CNA certifications, Learning Essentials for Advanced Palliative Care (LEAP), deSouza and other specialty training would be an asset to this role;
• Competencies will be dependent on funder and branch requirements.

Experience:

• At least five years of recent experience with progressive responsibilities in a supervisory or leadership role, preferably in a community setting;
• Strong track record in leading the development and evaluation of training programs;
• Demonstrated ability to handle all aspects of human resources and interpret company policies and procedures;
• Experience in business development is considered an asset.

Needed Skills, Abilities and Requirements:

• Exceptional interpersonal skills and ability to handle difficult situations objectively and consistently;
• Ability to work independently and effectively lead a high performing team;
• Demonstrated team-building skills;
• Excellent writing, reporting and communication skills;
• Valid driver's license, reliable vehicle and Auto insurance
• Evidence of current CPR certification; evidence of negative TB status
• Clear criminal background screening, including vulnerable sector search
• Solid knowledge of the princi.