Administrative Officer Information Management Technical Analyst – Technology Branch

Administrative Officer (Information Management Technical Analyst) - Technology Branch

CUPE is welcoming applications for the position of Administrative Officer (Information Management Technical Analyst), for the CUPE-Wide Information Management (IM) Solution, to work from the Technology Branch of the Finance and Administration Department at the National Office of the Canadian Union of Public Employees located in Ottawa, Ontario.

GENERAL FUNCTION

As a member of the Technology Branch and under the guidance of the Senior Officer for Information Technology (IT) Systems and Solutions, the successful candidate will, in collaboration with the IM and IT teams, focus on the technical components and elements of the underlying architecture of and automation within the CUPEDocs solution, ensuring its sustainability, system capacity, performance, and technical currency.
Additionally, this role oversees the ongoing enhancement and maintenance of CUPE's Intranet (CUPEConnect).

SUMMARY OF DUTIES

• Oversee all automated solutions related to CUPEDocs and CUPEConnect, including new MS Teams requests, CUPEDocs requests, automated membership lists, and the MS Teams registry.
• Maintain a high level of knowledge of the CUPEDocs and CUPEConnect solutions, as well as the Microsoft PowerPlatform.
• Handle file migrations (OneDrive, SharePoint, and Teams) for large volumes of files requiring specialized migration tools.
• Support incoming technical requests from escalated service desk tickets or from Information Leads and Content Publishers related to technical issues or questions within CUPEDocs or CUPEConnect.
• Collaborate with the CUPEDocs team to maintain current solutions and develop new ones based on SharePoint, Teams, and the PowerPlatform.
• Review IM project deliverables, provide feedback, and troubleshoot issues with users and project teams.
• Assist in testing, training, and analyzing end-user feedback on the CUPEDocs solution.
• Monitor and report on usage, storage, compliance, and system performance of CUPEDocs and CUPEConnect.
• Develop, test, and manage retention and disposition processes in collaboration with the IM team.
• Work with IM consultants to ensure knowledge transfer to CUPE IT staff.
• Strategize access, consolidation, collaboration, and retention of information, proposing automation to support these strategies.
• Coordinate with the Technology Branch, IT service desk, and Microsoft to report, analyze, and resolve issues, errors, and bugs related to CUPEDocs, CUPEConnect, SharePoint, Teams, and Power Platform.
• Perform other related duties as assigned.

QUALIFICATIONS

• University degree in an IT discipline and knowledge of current IM principles and practices.
• Understanding of trade union values and principles.
• MS certifications related to SharePoint, Teams, or Power Platform (e.g., MS-700, MS-300, PL-900) are assets.
• At least eight years of experience with Office 365, with strong knowledge of MS cloud environments, especially SharePoint, Teams, and OneDrive.
• Experience with M365 administration and configuration.
• Experience with SharePoint and Teams administration and configuration.
• Experience with Power Automate and Power Apps development.
• Proficiency in PowerShell.
• Experience with ShareGate.
• Commitment to fostering a workplace that values diversity, equity, and inclusion, ensuring accessibility and fairness in information management systems.
• Ongoing engagement in DEI learning opportunities to promote inclusive, equitable, and diverse information systems.
• Strong organizational, project management, and time-management skills to handle multiple projects and deadlines.
• Effective information gathering skills to define technical requirements and leverage MS tools.
• Analytical and problem-solving skills.
• Experience in developing and testing information management systems, including end-user training and technical guidance materials.
• Excellent interpersonal, customer service, and communication skills for effective relationship management.
• Ability to influence others and work independently.
• Effective collaboration skills with diverse individuals, respecting different perspectives.
• Relationship-building and tactful communication skills to establish trust and credibility.
• Proficiency in oral and written English for reporting, presentations, and documentation.
• Sound judgment for advising on technical issues and solutions.

CONDITIONS OF EMPLOYMENT :
As outlined in the collective agreement between CUPE and the Canadian Staff Union National Office Component.

WEEKLY SALARY RANGE :
$2,507.19 to $2,562.39

Interested candidates should submit a cover letter and resume to the Human Resources Department at [emailprotected] , referencing Posting CSU-25057 .

CUPE is committed to fostering a diverse and inclusive workplace.
We encourage applications from qualified members of equity-deserving groups, including women, Black and racialized individuals, Indigenous peoples, persons with disabilities, and 2SLGBTQI+ individuals.
Reasonable accommodations are available upon request.
Please inform us if accommodations are needed at [emailprotected] .
All qualified candidates are encouraged to apply; however, CUPE members and current staff will be prioritized.