Toromont Cat is looking for a Service Advisor to join our team in Moncton, NB! This position will provide technical direction and accountability for scheduling all equipment repairs with both the internal and external teams within the service operations, while maintaining good communication with customers throughout the repair cycle as required.
The Service Advisor will also collaborate with the Supervisor and Coordinator to ensure quotes, timelines and process flow are maintained to support accurate and timely WIP (work-in-progress) processing.
As a Service Advisor, YOU will experience:
Working for the best in class equipment dealer and with the premium Caterpillar brand
Opportunities to continuously Learn, Grow and Develop with our Toromont team through our internal Training teams that are geared for your success
An opportunity for flexible work schedules and opportunities across multiple locations across Eastern Canada
Demonstrate safe, environmentally sound and healthy work behaviours at all times, in support of Toromont's Health and Safety Policies, Programs and initiatives
Update and manage Service Scheduler in a timely and accurate manner
Coordinate with Service Supervisor, MSRs and PSSRs to meet all deadlines for machine repairs
Provide customer support for incoming calls and effective follow up during and after machine repairs
Open and structure work orders, check for service letters, where applicable and warranty status, verify customer pay arrangements, history and codes to upload into Service Scheduler
Collaborate with Coordinator to ensure all service reports provided by Technicians are timely and accurate
Source parts and tools during job set-up and provide shipping instructions to the site
Manage local purchases and review work orders for invoicing/uploading and ensure credits and parts have been processed and submitted
Assist with Warranty and Goodwill processing including documentation requirements and no charge claims
Maintain current information cascading to the required Service Supervisors, Product Support Manager, MSRs and PSSR
Review and maintain WIP daily to support the invoicing process and KPIs (Key Indicator Metrics)
Minimum 5 years experience in service operations
With over 7,000 employees and 56 locations from Manitoba to Newfoundland, Toromont Cat has a proven track record, industry knowledge, dealership infrastructure, and service mindset to ensure our Construction, Mining, and Power Generation customers succeed.
At Toromont Cat, work is built around people's strengths, our products, technology and an outstanding customer experience and through our strong partnership with Caterpillar ™, Toromont Cat takes care of our employees who take care of our customers!
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