Staff Platform Specialist

Petal is a leading Canadian healthcare orchestration and billing company that revolutionizes healthcare systems to make them agile, efficient, and resilient by enabling the forecasting and shaping of world-class healthcare through Healthcare BI, advanced analytics, and informed insights.

Our commitment to fostering an exceptional workplace culture has earned us notable recognitions, including being listed as a Great Place to Work in both the technology and healthcare sectors.
Join us in our mission to empower healthcare innovators and improve healthcare differently.

What you can expect when joining the team

In this central role, you will be responsible for the design, documentation, and adoption of our internal platform, designed to give development teams the autonomy needed to accelerate and simplify the delivery of business value.

Your mission will include optimizing the use of the platform, with a particular focus on creating a seamless user experience.
By using the platform daily, you will have the opportunity to deepen your understanding of user needs, showcase its features, and gather feedback to promote continuous improvement.

Your daily life

In your day to day, you will be led to:

1. Propose and implement scalable, high-performance, efficient, resilient, and secure solutions in alignment with the company's strategic directions;
2. Monitor platform performance, security, and functionality, proactively identifying and addressing issues;
3. Create and maintain clear and accessible documentation to facilitate rapid adoption by teams, while collecting and analyzing user feedback to ensure continuous updates that align with real needs;
4. Encourage the adoption of the platform within the organization through workshops, training sessions, and practical presentations;
5. Use the platform daily to identify areas for improvement and optimize the user experience;
6. Design and propose new platform architectures or tools to the community, ensuring they effectively meet the needs of development teams and provide concrete solutions;
7. Collaborate with other platform teams and DevOps Leads to facilitate and accelerate the delivery of value to development teams;
8. Improve the platform by adding or modifying infrastructure components using code, particularly with Terraform;
9. Design and develop tools and applications to simplify the administration and use of the platform for users using programming languages such as Python, JavaScript, and Go;
10. Provide support for the platform during business-day and on-call periods, ensuring continuous availability and reliability;
11. Regularly audit systems and application logs to identify suspicious activities and recommend solutions to mitigate risks;
12. Optimize infrastructure costs and ensure their efficient use by applications.

Your profile

Are you a skilled software developer with a strong understanding of platform engineering? Do you have a passion for designing innovative solutions and optimizing user experiences? The sky is the limit! If you have:

1. A minimum of 10 years combined experience as a software engineer, platform engineer or site reliability engineer;
2. A minimum of 8 years of experience in deployment, administration, and troubleshooting of production systems;
3. An approach centered on engineering excellence while optimizing the developer experience;
4. 4 years of experience working with cloud infrastructures, particularly with providers such as AWS, Azure, or GCP;
5. At least 5 years of expertise in container orchestration and execution environments, such as Docker, Kubernetes, or Rancher;
6. The ability to design and manage deployment pipelines using commonly used CI/CD tools;
7. A solid understanding and application of infrastructure-as-code (Terraform, Ansible, CloudFormation);
8. Skills in creating APIs and SDKs, as well as developing robust infrastructures;
9. Familiarity with real-time telemetry and tracing tools, such as Prometheus and Grafana;
10. A strong team spirit, user service orientation, and the ability to collaborate at all levels of the organization and in various contexts;
11. A degree in computer science (DEC/BAC) or equivalent, preferably in a technical discipline such as computer science or software engineering;
12. Excellent communication skills, both written and verbal, with the ability to present technical ideas clearly and concisely;
13. Since you will sometimes be interacting with English-speaking colleagues located outside of Québec, proficiency in both English and French (spoken, written, and read) is preferable.

Petal's position on remote working

In our opinion, a company cannot claim to be modern, innovative and have the well-being of their team at heart, without attempting to integrate remote working to the level that their business model allows them to.
Petal employees continue to benefit from the option of teleworking up to the maximum flexibility permitted by the nature of the position and the smooth running of operations.

Our benefits

• A signing bonus of $1,000 for your remote work set-up;
• Compensation that recognizes your contribution;
• 4 to 6 weeks of paid vacation per year;
• 5 paid personal days per year;
• A group RRSP / DPSP plan with employer contribution;
• A complete group insurance plan, from day 1;
• An annual wellness allowance;
• Access to the Lumino Health telehealth application;
• Flexible work hours and more.

Petal is an active participant in the equal opportunity employment program, and members of the following target groups are encouraged to apply:
women, people with disabilities, aboriginal peoples and visible minorities.
If you are a person with a disability, assistance with the screening and selection process is available on request.