• Share :

Montréal, QC, Canada •

Lachine, Montréal, QC, Canada

Description de l'emploi

Publiée le mercredi 19 mars 2025 à 04 h 00

Description du poste

Le titulaire du poste est chargé de diriger, de gérer, de coordonner et de mettre en œuvre quotidiennement les services de conciergerie dans tous les magasins ou sites de la zone ou du territoire désigné, pour plusieurs différents clients.

Tâches de gestion:

  • Gestion de l'expérience et de la fidélisation des clients et des partenaires.
  • Communication entre United, le client et le partenaire via les plateformes clients (Service Channel, etc.).
  • Gestion de la formation et des performances de nos partenaires et personnel d'entretien.
  • Gestion globale des opérations en magasins (y compris les audits de qualité, les budgets, la rentabilité et les indicateurs de performance).
  • Augmenter le chiffre d'affaires et les bénéfices par magasin et par bannière.
  • Contrôler l'inventaire des actifs, y compris, mais sans s'y limiter, l'équipement, les fournitures au niveau du magasin.

Fonctions et responsabilités:

  • Participer à l'élaboration et à la mise en œuvre des plans annuels par enseigne avec les responsables des ventes et du département.
  • Responsable, au niveau du magasin, du profit, des coûts par magasin, du budget par rapport à la réalité et des marges brutes.
  • Responsable des activités financières liées à la facturation, aux budgets du magasin, aux dépenses des clients, des fournisseurs et des sous-traitants, aux heures de travail des employés, aux coûts des matériaux dépassant le budget, aux coûts de réparation de l'équipement.
  • Créer et développer des stratégies à court et à long terme au niveau du magasin afin d'assurer la durabilité et la rentabilité de toutes les opérations.
  • Diriger et coordonner l'ensemble de la communication au niveau du magasin avec les partenaires United, quotidiennement, sur les questions et les actions.

Relation et communication client:

  • Construire des relations solides avec les clients et les partenaires commerciaux des magasins (ventes croisées, établir la confiance, fournir un excellent service, effectuer les suivis auprès des clients, être un ambassadeur de la marque United et représenter la marque de manière positive).
  • Être le point de contact unique au niveau des clients magasins afin d'effectuer la communication entre United et le client pour tous services (services de nuit, services de jour, services extérieurs, etc.) et les différents départements.
  • Soutenir le National Senior manager dans toutes les réunions en face à face ou les rencontres principales incluant les clients.
  • Participer aux réunions journalières/hebdomadaires/mensuelles avec les clients des bannières couvertes durant les audits de magasins, gestion des cas et plans d'action, calendriers périodiques, étendue des travaux.
  • Effectuer des visites hebdomadaires ou ponctuelles de mise en conformité des magasins, des salles et des sites sont organisées avec les clients.
  • Créer et mettre en œuvre des calendriers de tâches et d'audits.
  • Mener des audits de qualité avec le client et le partenaire, communiquer et mettre en œuvre des plans d'action.
  • Responsable de la gestion des stocks de matériel dans les comptes dans le respect du budget (commandes des partenaires).
  • Gérer les entrées et sorties quotidiennes des nettoyeurs dans les comptes.
  • Gérer les demandes des clients dans le respect des délais de prestation de services prescrits (par exemple, demandes de services spéciaux, déficiences, inspections occasionnelles de nuit 4 fois par mois).
  • Diriger toutes les initiatives/mises en œuvre de processus au niveau du magasin ; collaborer avec la direction pour identifier et résoudre les tendances et les lacunes en matière de processus au niveau du magasin.
  • Diriger l'adoption des processus dans Salesforce et les plateformes de communication prescrites par les clients (par exemple, Service Channel).
  • Diriger ou soutenir les principaux processus opérationnels et KPI de United : Vous êtes responsable de la gestion de l'ensemble des processus opérationnels et des indicateurs clés de performance (KPI).
  • Commande de matériel.
  • Effectuer audits de visite et gérer les cas problématiques et escalades.
  • Créer et mettre en œuvre des calendriers périodiques.
  • Conformité A.R.I. et H&S.
  • Badge d'identification et conformité des uniformes pour tous les partenaires et nettoyeurs.
  • Formation des partenaires en magasin et soutien de l'efficacité des partenaires dans le cadre du programme de formation des partenaires.
  • Collecte de tous les autres types d'inspections/rapports requis par les clients à des fins de facturation.

Gestion du personnel et des performances:

  • Co-diriger la gestion des performances des partenaires avec l'équipe chargée de l'efficacité des partenaires, conformément aux rapports des Nations unies (inspections mensuelles, rapports d'escalade, rapports de présence, rapports de visite).

Responsabilités additionnelles:

  • Exécuter les tâches quotidiennes en accord avec la mission, la vision et les valeurs de l'entreprise.
  • Travailler dans le respect de toutes les politiques et de tous les protocoles des Nations unies, de la législation et de la santé et de la sécurité.
  • Protéger les biens de l'entreprise contre les dommages et les abus.
  • Effectuer d'autres tâches connexes qui peuvent s'avérer nécessaires de temps à autre.

Compétences:

  • Sens des affaires.
  • Planification et organisation.
  • Compétences en matière de communication : Écoute active, communication verbale et écrite.
  • Compétences technologiques avancées.
  • Gestion des budgets et des coûts.
  • Souci des processus et de la conformité.
  • Gestion du temps et aptitude à résoudre les problèmes.
  • Capacité à travailler de manière indépendante.
  • Être disponible pour répondre aux besoins et aux préoccupations des clients et des partenaires en temps opportun.
  • Être disposé à voyager fréquemment dans le territoire désigné ou à l'extérieur de la province, selon les besoins.
  • Capacité à faire face à un niveau élevé de stress et à résoudre les problèmes au fur et à mesure qu'ils se présentent.
  • Bilingue anglais et français dans la province de Québec.
  • Utilisation des technologies United fournies (par exemple, Salesforce et Microsoft Programs).

Éducation/Expérience:

  • Diplôme en administration des affaires ou dans un domaine connexe.
  • Minimum de 5 ans d'expérience dans le secteur de la conciergerie ou dans tout autre environnement opérationnel.
  • Une expérience de 3 à 5 ans dans un rôle de supervision est un atout.

Détails de l'emploi

Type de paie Salaire

Déplacement requis Oui


Read the full job description and apply online on the recuiter's web-site

Find Jobs Hiring Now Near You!

Get Jobilize Mobile App

Get Jobilize Job Search Mobile App Now

Receive real-time job alerts and never miss the right job again

Get it on Google Play Download on the App Store
Student Work Positions from Home

Vector Marketing Work4students


Our Local office currently has flexible part-time and full-time work positions available. This is ideal work for high school and College / University students. You can gain valuable office/work experience and have an opportunity to make a great income while having a lot of fun. We offer something...


Part-Time or Full-Time Student Work

Vector Marketing Work4students


Our Local office currently has flexible part-time and full-time work positions available. This is ideal work for high school and College / University students. You can gain valuable office/work experience and have an opportunity to make a great income while having a lot of fun. We offer something...


Senior Occupational Health and Safety OHS Instructor

QEOSH HSE Staffing and Recruitment Inc


Position Reference #: • 525140Company Overview: • Our hiring partner is a well-known and well-established consulting firm in Ontario. • It is seeking to welcome a Senior Occupational Health and Safety (OHS) Instructor to join its team in Markham, Ontario, with an option to be a...


Part-Time or Full-Time Student Work

Vector Marketing Work4students


Our Local office currently has flexible part-time and full-time work positions available. This is ideal work for high school and College / University students. You can gain valuable office/work experience and have an opportunity to make a great income while having a lot of fun. We offer something...


Digital Marketing Account Manager

BoomerangFX


Job descriptionWhy Join BoomerangFX?BoomerangFX isn't just a company- it's a movement redefining how private pay healthcare practices operate. • Recognized as one of North America's Fastest Growing Tech Companies two years in a row by Deloitte's Fast 500 program ranking 6th in Canada and 23rd...


Part-Time or Full-Time Student Work

Vector Marketing Work4students


Our Local office currently has flexible part-time and full-time work positions available. This is ideal work for high school and College / University students. You can gain valuable office/work experience and have an opportunity to make a great income while having a lot of fun. We offer something...


Student Work Positions from Home

Vector Marketing Work4students


Our Local office currently has flexible part-time and full-time work positions available. This is ideal work for high school and College / University students. You can gain valuable office/work experience and have an opportunity to make a great income while having a lot of fun. We offer something...


Business Transformation Manager 16 month contract

BC Maritime Employers Association


The Business Transformation Manager plays a key role in ensuring that organizational projects and initiatives meet objectives on time and budget by increasing employee and stakeholder adoption and usage. • This role will focus on the people side of change, which involves preparing, supporting...


Product Buyer - Incentive Travel

Wynford


About Us At Wynford, we create transformative live and digital experiences that strengthen cultures and drive results for Fortune 100 and emerging clients. • From global incentive travel and large events to experiential workshops and product launches, we deliver best-in-class events rooted in...


Sales Associate, Rolex

Raffi Jewellers Official Rolex and Tudor Retailer Mississauga and Toronto Ontario


JOB TITLE: • Sales Associate, Rolex POSITION DETAILS: • Full time REPORTING TO: • Sales Manager, Yorkdale POSITION LOCATION: • Yorkdale Store About Raffi Jewellers: • At Raffi Jewellers, we are proud to be a trusted jeweller in Ontario, serving the GTA, Mississauga, and...


Student Work Positions from Home

Vector Marketing Work4students


Our Local office currently has flexible part-time and full-time work positions available. This is ideal work for high school and College / University students. You can gain valuable office/work experience and have an opportunity to make a great income while having a lot of fun. We offer something...


Part-Time or Full-Time Student Work

Vector Marketing Work4students


Our Local office currently has flexible part-time and full-time work positions available. This is ideal work for high school and College / University students. You can gain valuable office/work experience and have an opportunity to make a great income while having a lot of fun. We offer something...


Student Work Positions from Home

Vector Marketing Work4students


Our Local office currently has flexible part-time and full-time work positions available. This is ideal work for high school and College / University students. You can gain valuable office/work experience and have an opportunity to make a great income while having a lot of fun. We offer something...


Student Work Positions from Home

Vector Marketing Work4students


Our Local office currently has flexible part-time and full-time work positions available. This is ideal work for high school and College / University students. You can gain valuable office/work experience and have an opportunity to make a great income while having a lot of fun. We offer something...


Part-Time or Full-Time Student Work

Vector Marketing Work4students


Our Local office currently has flexible part-time and full-time work positions available. This is ideal work for high school and College / University students. You can gain valuable office/work experience and have an opportunity to make a great income while having a lot of fun. We offer something...


Student Work Positions from Home

Vector Marketing Work4students


Our Local office currently has flexible part-time and full-time work positions available. This is ideal work for high school and College / University students. You can gain valuable office/work experience and have an opportunity to make a great income while having a lot of fun. We offer something...


Part-Time or Full-Time Student Work

Vector Marketing Work4students


Our Local office currently has flexible part-time and full-time work positions available. This is ideal work for high school and College / University students. You can gain valuable office/work experience and have an opportunity to make a great income while having a lot of fun. We offer something...


Writer/Journalist Internship Part-Time in Worldwide - Remote Worldwide

Borgen Project


Are you passionate about making a difference in the world? Look no further! • The Borgen Project is an international organization that works at the political level to improve living conditions for people impacted by war, famine and poverty. • With 20 years of experience in the advocacy...


Political Affairs Internship Part-Time in Worldwide - Remote Worldwide - Political Team

Borgen Project


Are you passionate about making a difference in the world? Look no further! • The Borgen Project is an international organization that works at the political level to improve living conditions for people impacted by war, famine and poverty. • With 20 years of experience in the advocacy...


Student Work Positions from Home

Vector Marketing Work4students


Our Local office currently has flexible part-time and full-time work positions available. This is ideal work for high school and College / University students. You can gain valuable office/work experience and have an opportunity to make a great income while having a lot of fun. We offer something...


Political Affairs Internship Part-Time in Worldwide - Remote Worldwide - Political Team

Borgen Project


Are you passionate about making a difference in the world? Look no further! • The Borgen Project is an international organization that works at the political level to improve living conditions for people impacted by war, famine and poverty. • With 20 years of experience in the advocacy...


Product Manager, Group Retirement Savings

Empire Life


Product Manager, Group Retirement Savings Location: • Hybrid - Ontario Empire life is looking to hire a Product Manager to join our Group Product & Marketing team! The GRS Product Manager will support the Group Retirement Savings line of business. • Group retirement plans are a terrific way for...


Strategic Planner

IPG Health


About IPG Health Montreal: • Join our passionate and innovative team at IPG Health Montreal, where we're dedicated to crafting impactful strategies that drive success for healthcare brands. • We offer a collaborative environment where your strategic thinking, analytical skills, and...


Membership Manager – Bilingual French/English / Directeur, service aux membres – Bilingue

ACTA Association of Canadian Travel Agencies and Travel Advisors


About ACTA The Association of Canadian Travel Agencies and Travel Advisors (ACTA) is the leading national trade association representing the retail travel sector in Canada. Our mission is to advocate on behalf of our members, provide exceptional educational resources, and promote professionalism...


Writer/Journalist Internship Part-Time in Worldwide - Remote Worldwide

Borgen Project


Are you passionate about making a difference in the world? Look no further! • The Borgen Project is an international organization that works at the political level to improve living conditions for people impacted by war, famine and poverty. • With 20 years of experience in the advocacy...


HR Director - Manufacturing / D RH - Fabrication

Oakleaf Partnership


Oakleaf Partnership is working with a global CPG business to hire a HR leader for their Montreal factory.This is a high profile leadership position. • You will work with site management and wider business leadership to drive productivity and efficiencies at the factory.This role leads a team of...


Intermediate Interior Designer

iN STUDIO


Our Team is growing and iN STUDIO has an exciting opportunity for an Intermediate Interior Designer to join our Team. • In this role, you have the opportunity to work with a team of creative and highly talented individuals in contributing to high-quality interior design projects. • Your...