Executive Assistant

Raffi Jewellers is home to the most prestigious luxury brands in the world. Whether commemorating a special event, expressing love or admiration, or building a personal collection, our guests come to us for the perfect piece.

We love being in the business of creating cherished memories and forging lifelong relationships with our guests. We are honoured to play a small role in your special occasions. And we vow to do everything we can to help elevate special moments to the exceptional. Our Team embodies our core values, professionalism , integrity and care . They provide exceptional assistance to each of their clients by developing their product knowledge and building a meaningful rapport with clients.

Raffi Jewellers operates in 2 locations at our Flagship Boutique in Cambridge and in Conestoga Mall in Waterloo

Your Impact:

In this role, you will serve as a trusted partner to senior leadership, ensuring smooth day-to-day operations through expert calendar management, travel coordination, communication handling, and project support. Your professionalism, adaptability, and dedication to excellence will contribute directly to the continued success and reputation of Raffi Jewellers.

Core Responsibilities:

• Organize and prioritize the CEO's calendar
• Schedule meetings, appointments, and travel
• Screen calls and emails for the CEO
• Draft and proofread internal and external communications
• Represent the CEO in communications when appropriate
• Prepare agendas and briefing materials
• Take meeting minutes and track action items
• Coordinate logistics for board meetings or high-level discussions
• Book domestic and international travel, and manage itineraries, expenses, and accommodations
• Occasionally travel with the CEO as needed to assist on-site
• Help drive strategic projects by tracking deadlines and key initiatives and following up with teams
• Coordinate cross-departmental efforts at the executive level
• Handle highly sensitive information with absolute discretion
• Manage confidential files, contracts, and legal documentation
• Assist in drafting or reviewing legal letters and contracts
• Act as a bridge between the CEO and internal/external stakeholders
• Support executive team communications and culture-building initiatives
• Occasionally assist with HR, finance, or operations-related matters
• Other duties as assigned

Qualifications:

• Bachelor's degree preferred, though relevant experience may be considered
• Minimum 2 years' experience supporting a CEO or C-level executive
• Strong written and verbal communication skills
• Proficient in drafting professional correspondence, legal letters, and reviewing contracts
• Ability to serve as the right hand to the CEO with a high level of trust and autonomy
• Must be polished and professional, yet down to earth
• Dedicated, hardworking, and reliable
• Available to work Saturdays, with Sundays and Tuesdays off.
• Able to travel with CEO as required
• Retail industry knowledge is an asset
• Bilingualism (French/English or other) is a strong asset

The Benefits:

• Professional, sophisticated environment where team members learn and grow with extensive training programs.
• Employee discount.
• Employee health benefits paid for by Raffi.
• In-house gourmet coffee.
• On-site parking available.

Join a team providing exceptional service to their discerning clientele while growing your career in the exciting world of luxury retail!

Raffi Jewellers promotes fair and equitable recruitment practices. Accommodations are available upon request for Candidates with disabilities taking part in the recruitment process.