Customer Service Representative

Job descriptionThe Dauphin Veterinary Clinic is seeking a customer service superstar to join our team as a front desk Veterinary Receptionist. As a receptionist, you are the heart of our practice. You create first and last impressions for clients, providing comfort and ensuring the clinic runs smoothly. Your role reflects our commitment to treating all clients and patients with respect, compassion, and empathy.Important tasks performed by the reception team include:
• Veterinary reception and administrative duties
• Maintaining and cleaning the clinic
• Adhering to inventory control protocols
• Triaging incoming calls and scheduling appointments
• Keeping accurate records and logs
• Advising clients on animal nutrition and routine healthcare (training provided)What skills do you need to succeed?
• Must be comfortable with technology and learning various computer systems
• A strong desire to learn and grow within the position
• Professional written and verbal communication skills
• Exceptional organizational and time management skills
• Ability to adapt to change quickly
• Capable of lifting 40-50 lbsRequired ExperienceThe ideal candidate must have a proven track record in customer service. Although we are a veterinary clinic, our clients keep us in business. You will mainly interact with humans, and experience doing so calmly and professionally is essential.Other Experience that is 'Nice to Have'
• Veterinary Reception training certificate (or willingness to obtain with clinic sponsorship)
• Previous clinical experience (veterinary, medical, or dental clinic)
• Previous animal industry experience (pet store, doggy daycare, kennel, etc.)
• Experience with animals such as 4H, shelter volunteering, family farm, etc.What's in it for youAt Dauphin Veterinary Clinic, we don't just offer a job, we offer a supportive work environment with a competitive salary, comprehensive health benefits, annual bonus, paid vacation, sick leave, and personal leave, discounts on vet services, and animal care products at cost. We care about our team's well-being and are committed to providing a secure and caring work environment.To ApplyPlease include a cover letter outlining why you would be an ideal candidate for our clinic, along with a resume.Job Types:
Full-time, PermanentPay:
$18.00-$21.00 per hourAdditional pay:
Bonus payOvertime payBenefits:
Company eventsDental careDisability insuranceDiscounted or free foodEmployee assistance programExtended health careLife insuranceOn-site parkingPaid time offStore discountVision careFlexible language requirement:
French not requiredSchedule:
8 hour shiftDay shiftMonday to FridayAbility to commute/relocate:
Dauphin, MB:
reliably commute or plan to relocate before starting work (required)Education:
Secondary School (required)Experience:
Customer service:
5 years (preferred)Location:
Dauphin, MB R7N 3N1 (preferred)Work Location:
In person