Technology Supplier Manager

This is a remote role and work needs to be done in PST shift hours.

The Platform Supplier Management team leads client's platform supplier relationships to ensure a highly resilient and compliant platform for all customers.
We do this by managing 3rd party suppliers that provide foundational technology for client's Platform Services.
This includes cloud-native suppliers across domains such as API Management, Security, Databases, SAAS/PAAS providers, Localization and outsourced project providers.

In this role reporting to the Senior Manager, this person is responsible for managing a variety of these supplier relationships including contracting, performance management, issue management, stakeholder management and being a key partner in risk and financial management.

Roles and Responsibilities:

• Support specific areas of the business and manage all their supplier accounts Create and manage supplier management policies and procedures
• Ensure supplier compliance with client's documented policies and procedures
• Key stakeholder in supplier management lifecycle including sourcing, contracting, onboarding, participating in negotiations, issue management, to offboarding
• Work with Business, Strategic Sourcing, Procurement, and Security teams on RF(x) processes, technical supplier evaluations, security assessments, and other projects as needed
• Work with Business, Procurement, Finance, and Legal teams to ensure contracts have appropriate terms and conditions, service level agreements, key performance indicators, and escalation processes
• Responsible for contract management including compliance, oversight, and adherence to change control procedures
• Monitor and ensure contract renewals are planned and executed well in advance of expiry
• Monitor supplier performance, financial status, SLA/KPI monitoring
• Drive and facilitate any disputes between business and supplier to resolution Set up regular check-ins with supplier account managers, facilitate regular conversations between the business unit/stakeholder(s) and supplier operations teams
• Plan and conduct regular business reviews and executive meetings at a cadence agreed with the business unit/stakeholder
• Support the business in demand planning and monitor against the plan
• Flag overages and additional budget asks well in advance
• Ensure all relevant supplier data is automated and available on dashboards

Minimum Qualifications:

• 5+ years of progressive experience in management of supplier relationships critical to a cloud and platform technology business
• Experience creating and managing a supplier risk management program
• Ability to effectively and comfortably communicate with executive leadership and provide updates/status reports or deliver presentations and recommendations
• Excellent analytical, organizational, tactical and strategic planning, presentation (verbal, and written) communication skills
• Ability to read and interpret legal documents such as contracts, terms and conditions, non-disclosure agreements
• Ability to work with and empower others on a collaborative basis to ensure success of the team
• Ability to establish workflows, manage multiple projects, and meet necessary deadlines

Preferred Qualifications:

• Experience in managing cloud vendors
• Knowledge in software / platform / SaaS industry would be ideal to have
• Vendor management / Procurement background would be ideal to have

Our Fortune Technology client is ranked as one of the best companies to work with, in the world.
As a global leader in 3D design, engineering, and entertainment software, they foster a progressive culture, creativity, and a flexible work environment using cutting-edge technologies.