Director, Online Business Operations remote

CultureAlly is one of the fastest-growing Diversity, Equity, and Inclusion (DEI) and workplace education companies in the world. We help organizations create more inclusive workplaces through Training, Consulting, and eLearning solutions . We've worked with industry leaders like McDonald's, Google, HelloFresh, and Habitat for Humanity, and we're just getting started!
As we continue scaling, we need a Director of Operations to own, manage, and elevate our entire delivery function spanning Training, Consulting, and eLearning . This role is critical to ensuring our services are impactful, our teams operate efficiently, and our client engagements are seamless and successful.

Your senior leadership experience will enable the organization to continue its rapid growth trajectory.

Lead and oversee all service delivery functions across Training, Consulting, and eLearning, ensuring seamless execution and continuous improvement.
Act as a strategic partner to executives and cross-functional teams, driving operational excellence, innovation, and business growth.
Develop and implement capacity planning strategies to support scaling, maintain service quality, and optimize resource allocation.
Oversee project execution across global clients, ensuring deliverables are completed on time, within scope, and at the highest quality standards.
Align service delivery operations with long-term business objectives, ensuring efficiency, profitability, and sustainable growth for CultureAlly.
Lead the growth and evolution of CultureAlly's eLearning and Training offerings, ensuring we scale effectively while delivering measurable impact.
Expand compliance learnings to align with industry regulations and employer needs, ensuring our offerings remain competitive and indispensable.
Identify and launch new eLearning and Training topics based on client demand, workplace trends, and emerging DEI challenges.
Strengthen our facilitator network and ensure we maintain a diverse, high-quality talent pool of expert trainers.

Consulting Team Responsibilities
Oversee DEI Consulting Projects, ensuring on-time, in-scope, and high-quality delivery that meets client expectations.
Capacity planning for projects and team resources, ensuring optimal allocation of consultants based on expertise, workload, and project demands.
Develop and refine new consulting offerings, ensuring we stay ahead of industry trends and expand our value to clients.
Provide strong leadership & coaching to the consulting team, particularly in client management, executive presence, and stakeholder engagement.
Own renewal strategy and upsell/cross-sell opportunities, ensuring consulting projects drive ongoing client partnerships and expanded contracts.
Be client-facing & capable of presenting to executives, reinforcing CultureAlly's expertise and thought leadership in DEI consulting.
Hire, manage, and retain top consulting talent, ensuring we build a strong, scalable, and high-performing team.

Streamline internal operations & scheduling, leveraging automation to reduce admin burden and increase efficiency.
Own forecasting & capacity planning, ensuring facilitators, consultants, and contractor resources are optimized to handle client demand efficiently.
Establish clear KPIs to measure eLearning, training, and consulting success.

Partner with Sales to ensure training leads to renewals, repeat business, and upsell opportunities.
Work with marketing to promote thought leadership & case studies showcasing the impact of our training.
Manage client escalations proactively, leveraging strategic problem-solving to ensure satisfaction and drive renewals.
Work with Sales to identify upsell and cross-sell opportunities for eLearning within existing client accounts.
Own renewal strategy and upsell/cross-sell opportunities, ensuring projects drive ongoing client partnerships and expanded contracts.

10+ years of experience in service delivery, client management, and team leadership
~5+ years of global experience in the Diversity, Equity, Inclusion industry
~ Experience managing multiple teams and department leads
~ Proven learning and development experience with client-facing strategy & consulting
~ Strong background in capacity planning, forecasting, and resourcing for project-based work
~ Tech-savvy , with experience working in digital-first environments
~ Ability to identify risks early and implement effective mitigation strategies
~ Proven track record of working in startups and high growth companies

Leadership & People Management - Ability to motivate, mentor, and scale teams while maintaining high performance
Strategic Thinking & Decision-Making - Align delivery operations with overall business goals
Stakeholder & Client Management - Strong skills in executive relationship management and client retention
Project & Resource Management - Expertise in delivering projects on time and on budget while optimizing team utilization
Financial & Commercial Acumen - Understanding of budgeting, profitability, and business growth strategies
Process Optimization & Continuous Improvement - Ability to implement best practices, automation, and AI-driven efficiencies
Risk & Issue Management - Ability to proactively identify and resolve challenges

Bilingual English and/or French

Combination of competitive base + performance based bonus. Total compensation between $130,000 - $180,000 CAD.
~ Work from home or a remote location (really!)
~3 weeks of paid vacation plus 3 leave days annually for religious or cultural events that are not on the government calendar or for just reconnecting with yourself.

EST and flexible in working with the client's timezones and needs. Some meetings and training may occasionally fall outside of these hours.

CultureAlly delivers training, consulting, and eLearning services designed to improve workplace cultures across the globe. With a dedicated team of over 20 full-time professionals based in Canada and collaborators worldwide, we partner with organizations to build more inclusive, respectful, and impactful environments where everyone can thrive.

We understand that transforming workplaces won't happen overnight, but we are driven by the belief that even small changes can create lasting, positive effects. Job Type:
Full-time

00 CAD per year inclusive of base salary and performance-based bonus