Operations Manager

About QuadReal Property Group

QuadReal Property Group is a global real estate investment, operating and development company headquartered in Vancouver, British Columbia. Its assets under management are $94 billion. From its foundation in Canada as a full-service real estate operating company, QuadReal has expanded its capabilities to invest in equity and debt in both the public and private markets. QuadReal invests directly, via programmatic partnerships and through operating platforms in which it holds an ownership interest.

QuadReal seeks to deliver strong investment returns while creating sustainable environments that bring value to the people and communities it serves. Now and for generations to come.

QuadReal: Excellence lives here.

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Role Description

Reporting to the General Manager, the Operations Manager is a senior building operations position and is responsible for providing administrative, operational and technical service and support an A+ Class Office complex (Western Canadian Place). The primary objective of the Operations Manager is to ensure that the complex is being managed and maintained in a safe and environmentally responsible manner and to the highest level of operational efficiency. This is an onsite role based in Calgary, AB.

Responsibilities:

• Overseeing preventative maintenance and unscheduled repairs of HVAC, mechanical, plumbing, lighting, electrical, elevating devices and life safety systems for portfolio.

• Management of energy and utility consumption.

• Implementing the corporate occupational health and safety program.

• Supervise, coach and mentor operations staff.

• Suggestions, recommendations and implementation of improvements, alterations, upgrade, or replacement equipment or systems integral with the buildings.

• Oversee computerized control systems.

• Prepare annual operations and capital project budgeting.

• Ensure building operations budget spending is within planned budget allocations.

• Perform life cycle costing exercises.

• Review and approve tenant construction projects, including communications to internal groups.

• Manage various operating and capital projects, working with various groups to bring forward best practices, building improvements, energy efficiency measures, and ideas for long term improvement plans.

• Remain current and up to date with new industry practices, legislative changes and new technologies.

• Liaise with regulatory or civic authorities having jurisdiction.

• Provide technical or administrative advice to internal and external clients.

• Prepare tender/RFP documents, and issue pricing analysis and recommendations to General Manager.

• Work with various national leads to accomplish required mandates.

• Review and update as required site technical and operations manuals, including Fire Plan, Emergency Management Plan, Disaster Plan, Construction Rules and Regulations, Asbestos Management Plan, Energy Management Plan

• Ensure the portfolio adheres to the National Standard Operating Procedures.

• Ensure that the principles of QuadReal's customer service program are being met.

• And other assigned duties.

Qualifications

Technical Qualifications - The Operations Manager shall have the following technical qualifications or industry equivalency:

• Minimum Ten (10) years of relevant and real estate experience. Office Tower experience preferred.

• 3rd or 4th Class Power Engineer (or equivalent) or

• A Technical Certificate ( C.Tech. or A.ScT.) or

• Journeyman Trades Person (Electrician, Plumber or Refrigeration) is an asset but not a requirement or

• BOMI SMA/SMOT.

• FMA/RPA is an asset but not a requirement.

• Proven knowledge of building systems including HVAC, fire protection, building automation control, preventative maintenance programs, high pressure steam distribution systems as well as project management experience.

• Experience in capital budgeting and tendering processes

• Proven track record in investigating and implementing energy efficiency measures

• An ability to read and understand blueprints, CAD drawings of building related systems, i.e. mechanical, electrical, architectural, etc.

• Experience with environmental and OH&S regulations pertaining to commercial buildings

• intermediate level skills in Microsoft Office and Outlook

Communication & Relationship Skills / Personal CharacterTraits - Ability to communicate effectively and professionally, both oral and written, with all levels within the company; ability to develop and sustain cooperative working relationships with all business units; mature and self-motivated team player who is committed to personal growth and ethical integrity; have strong relationships with industry peers and trade associations.

Time Management / Working Environment - Ability to allocate one's time effectively and manage tight deadlines; ability to work under pressure and achieve quality results; ability to handle multiple demands and competing priorities, adaptable to new ideas and embrace changes; results and detail oriented; work within an environment that is subject to moderate to high levels of stress in emergency or conflict situations; on occasion requires involvement in repairs or maintenance in inclement weather or uncomfortable environmental working conditions; may be required to attend to or provide direction during after-hours emergency situations; requires the ability to exert moderate physical effort and must be able to move quickly in emergency situations; is able to thrive within a busy working environment.

Organizational & Leadership Skills - Ensure operations records, files and documentation are maintained in an orderly, accurate and timely fashion; strong administrative and organizational skills; possess strong leadership, supervisory, mentoring and coaching skills.

Decision Making Skills - Ability to resolve problems using facts and sound reasoning; ability to achieve goals using logical and strategic approaches to resolving challenges.

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Note to Recruiters: QuadReal does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to QuadReal, directly or indirectly, will be considered QuadReal property. QuadReal will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for engaged services to submit resumes.