Manager, Mortgage Operations

Haventree Bank
CA - Alberta - Calgary
May 19, 2025
Management

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Haventree Bank is a private Canadian Schedule 1 bank specializing in alternative mortgage programs and insured GIC deposits. We help hardworking Canadians from coast-to-coast achieve homeownership by offering flexible mortgage solutions. Our insured GIC deposits offer competitive rates and are available through a variety of wealth management platforms.

About Haventree Bank

Headquartered in Toronto, Ontario, Haventree Bank (Haventree) is a mission-driven alternative mortgage lender. The name Haventree reflects the bank's mission to help its customers find a place of refuge and to lay down new roots for the future. Haventree exists to be a catalyst of financial security and upward mobility for Canadians who are underserved by the traditional financial system.

Position Summary

Reporting to the Director, National Mortgage Operations, the Manager, Mortgage Operations manages the mortgage Operations team.

Major Duties & Responsibilities

Trains, mentors, and provides support to the Mortgage Operations Team.
Assists Specialists in developing their knowledge and skill set.
Coaches and guides based on trends seen from QA.
Responsible for higher approval levels, managing escalations from Specialists, Underwriters, DMO's, and BDM's.
Communicates effectively both verbally and in writing to internal and external stakeholders (including UWs, Directors, Appraisers, employers, etc.).
Maintains and provides the Director with accurate reporting to improve process efficiencies and identify fraud.
Monitors the Specialists' SLAs, ensuring document review timelines are met and offering corrective training when necessary.
Supports the Specialists in volume overflow when possible.
Adheres to all Bank, business area, and AML / ATF policies and procedures.
Ensures timely and accurate handling of Quality Assurance, Compliance, and Risk review queries.

Qualifications & Experience

Degrees, Diplomas & Certifications

A university degree or equivalent is required.

Experience

At least 5 years' experience in Mortgage Administration, Operations, or Originations.
Strong knowledge of appraisals and income, with the ability to guide and train others.
Patient, clear communicator comfortable working with others to develop skills.
Organized, detail-oriented, and good at managing time.
Strong analytical and problem-solving skills.
Adaptable to a fast-paced, changing environment.
Enjoys teamwork, values open communication and respect.

Note

Only candidates selected for an interview will be contacted. Haventree Bank is committed to providing accommodations as needed during the recruitment process. Please review our Privacy Policy and contact us if you require accommodations.

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Read the full job description and apply online on the recuiter's web-site

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