IPH Limited currently have a full time, permanent opportunity for a Service Desk Analyst, to join our Australia New Zealand Information Technology team of experts. This is a hybrid-working opportunity, based in Sydney.
The Service Desk Analyst acts as the first point of contact for all application and hardware IT incidents, requests, and enquiries for internal staff.
The scope of work includes answering help desk calls from users, reviewing requests in the ticketing system, troubleshooting, fixing basic issues, communicating, setting expectations, escalating, following up, and documenting. This role also includes other tasks such as computer installation, systems configuration, and maintenance.
This is an operational role that is part of a wider team supporting multiple offices across Brisbane, Perth, Sydney, Melbourne, and New Zealand.
Some Key Responsibilities include:
Knowledge and Experience:
About us:
IPH Limited is the holding company for intellectual property ('IP') and associated companies offering a wide range of IP services and products. IPH companies employ a highly skilled multidisciplinary team of approximately 1,300 people in Australia, New Zealand, Canada, Singapore, Malaysia, China, Indonesia, Thailand, Philippines, and Hong Kong.
The IPH Group is committed to promoting and maintaining a workplace culture of shared respect to enable us all to feel valued and be the best we can be. We encourage applications from Aboriginal and Torres Strait Islander people and individuals from diverse backgrounds. We remain committed to providing reasonable and fair adjustments to provide a positive, barrier-free, transparent recruitment process and supportive workplace.
If this role sounds like a great fit, apply now with your updated resume and covering letter introducing yourself and why this role is right for you.
Successful candidates will undergo a standard pre-employment screening as part of the hiring process within the IPH Group. This process may include verifying key information such as your identity, qualifications, references, and criminal history. By submitting your application, you acknowledge that you may be required to complete any necessary background checks relevant to the role.
Seniority level
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