National Head of Claims / Solicitor

Company Details

Elevate Your Career as the National Head of Claims!

About Us: Join a Fortune 500 general insurer that's not just growing but exploding with innovation and opportunity . At Berkley Insurance Australia (BIA), we're renowned for our award-winning service and consistent growth . We're passionate about developing our people, fostering a culture where new skills are learned, ideas are shared, and opportunities are seized.

Our team members are shaping the future of insurance. We emphasize local teams supporting local brokers, ensuring prompt responses to quotes, risk submissions, and claims.

Our Claims Philosophy is Play Fair, Pay Early

The Claims team at Berkley Insurance Australia is dedicated to applying their claims philosophy to every service they offer. They treat brokers and clients as individuals, understanding their unique risk exposures. With a team of highly trained professionals in Sydney, they proactively manage the portfolio of claims. Specialists in their field, the team collaborates closely with stakeholders to ensure the best outcomes for all parties involved.

Why Work for Berkley?

• Opportunity to utilise your claims, legal and leadership skills
• Prime opportunity with Australia's award winning insurer!
• Lead nationally with strategic influence and values-driven leadership

How to Apply

Confidential enquiries are welcome. Please contact Claire Keating on (02) 9275 8505

Your application can be sent to and should include your CV, as well as a cover letter outlining how your skills and experience align to this opportunity and why you are interested in joining Berkley Insurance.

The successful applicant will be provided with a competitive remuneration andbenefits package

*NO AGENCIES*

The Role: Are you ready to lead and inspire? As the National Head of Claims, you'll be a key player in the senior management team that drives strategic and operational development. You'll lead our Claims Division of 12 people and 8 MGA personnel, taking charge of all claims functionalities and enhancing our stellar reputation in the Australian market.

Key Responsibilities:

Leadership and Development:

• Inspire and Lead: Manage a high-performing Claims Team with a culture of "Play Fair, Pay Early."
• Take Charge: Manage all local claims with fairness and efficiency.
• Mentor and Grow: Oversee the day-to-day activities of Claims Team Leaders and Adjusters, providing education and training opportunities.
• Build Relationships: Foster strong connections with all stakeholders.
• Innovate: Cultivate an innovation culture within the claims team, driving efficiencies and customer-focused benefits.

Strategy:

• Drive Success: Contribute to company management strategy by participating and implementing.
• Collaborate: Work closely with other senior management staff to achieve our goals.

Process and Procedure:

• Streamline Operations: Manage and update the claims process and procedure manual to meet Corporate and National Compliance standards
• Stay Current: Ensure policies and procedures are up-to-date, efficient and effective.

Manage External Relationships and Providers:

• Network: Manage an established panel of external service providers.
• Engage: Build positive, productive relationships with all stakeholders.
• Represent: Attend conferences and industry events.

Manage Internal Relationships:

• Collaborate: Provide constructive feedback to stakeholders.

Reporting and Audit:

• Stay Transparent: Report major losses to reinsurers in accordance with the Claims Manual.
• Monitor Performance: Conduct local management reporting and audit external and internal service providers.
• Inform: Provide monthly reports to executive management and stakeholders.

The ideal Candidate

The National Head of Claims plays a pivotal role in driving our company's success. By leading and developing a high-performing Claims Team, you ensure that our claims are managed efficiently and fairly, which directly impacts customer satisfaction and retention. Your strategic input and innovative approach will streamline processes, enhance operational efficiency, and foster a culture of continuous improvement. Building strong relationships with brokers and external service providers will expand our network and reputation in the market. Your expertise in regulatory requirements and claims processes will safeguard our compliance and financial stability. Ultimately, your leadership will help us maintain our position as a leading Fortune 500 insurer, driving growth and excellence in the industry.

Essential:

• Law Degree
• 10+ years in senior management/executive roles
• 10+ years in insurance claims
• 10+ years managing multi-line claims adjusters
• Proven leadership in claims management across all business lines
• Exceptional leadership and communication skills
• Strong relationship-building with internal and external customers
• In-depth knowledge of regulatory requirements
• Ability to manage external resources and monitor performance