The Position
Position Title
Customer Support Specialist
Department
Customer Experience
Division
Support
Region
Global
People Leader
Director of Customer Experience
Direct Reports
Nil
Key Customers
Internal
Customer Success team
Engineering team
Product Manager
SalesTeam
External
Builders
Merchants
Manufacturers
Industry Partners
Purpose
Drive the success of Buildxact users, ensuring that users have the best possible experience from first use through to sustained utilisation, which will drive high user evangelism and build customer retention.
Key Responsibilities
Support the creation of self-help content to allow the support function to operate at scale.
Investigate, manage and remediate technical support issues, including defect engineering.
Identify and mitigate the risk of churn and demonstrate passion in ensuring customer happiness.
Provide 1st and 2nd level technical support to solving problems that arise from customers.
Successfully resolve customer email and phone requests using varied ticketing, content and task management tools.
Identify task issues that require involvement from Software Engineers.
Have a clear understanding of the Buildxact product architecture.
Gather customer feedback on products and services, identifying trends and insights for improvement
Use SQL and database queries to investigate customer issues and provide accurate, data-driven support
Qualifications
Previous experience providing 1st and escalated support within SaaS and cloud-first businesses.
Key Behaviours
Understand the product and features in great detail.
You know how to speak with customers and manage the nuanced interactions required to ensure they are delighted with our service
You are passionate, current on new technologies, and have developing software engineering and development fundamentals.
Your style is laid-back, informal, and flexible, whilst being focused on achieving great customer outcomes.
Comfortable working in an agile development environment.
A results-oriented spirit and not afraid to seek new challenges.
Health & Safety
Contribute to health and safety at work by identifying, reporting, and controlling hazards and promptly reporting any accident/incident.
Potential Career Pathways
Lead Customer Support Specialist; Customer Success Manager; Test Engineer
Values
It's yours to nail; Customer success is our success; Do what's right; Keep it
simple
The Position description is intended to provide you with a general framework for your role at Buildxact and may change as our business needs evolve and as Buildxact continues to grow. Buildxact is a global business, this role may be required to perform work outside of the normal spread of hours or hours of work to accommodate other time zones and international requirements
#
Receive real-time job alerts and never miss the right job again
AU - Coghills Creek
May 7, 2025
A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe. • You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. • Your...
AU - Greystanes
May 15, 2025
Stop prospecting Come join our firm as an Investment Counsellor for a provided roster of high-net-worth clients. • Fisher Investments Australasia PTY Ltd (FIA) has developed a specialized approach focused on our high-net-worth clients. • With a firm structure that practices separation of...
AU - Mollongghip
May 7, 2025
A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe. • You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. • Your...
AU - Broadmeadows
May 5, 2025
Your Opportunity: • We are looking for a passionate and dynamic Manager - Aseptic Training to lead our Aseptic Training Programme. Working across Manufacturing, Engineering, Trades, Quality and Senior Leaders, you will set up and manage a comprehensive aseptic training programme to implement high...
AU - Broadmeadows
May 8, 2025
Your Opportunity CSL Behring is a global leader in biopharmaceuticals, dedicated to saving lives and improving the quality of life for people with rare and serious diseases. We are committed to innovation, quality, and excellence in everything we do. We are looking for Aseptic Filling Operator to...
AU - Enfield
May 7, 2025
A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe. • You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. • Your...
AU - Broadmeadows
May 14, 2025
Your Opportunity At CSL Behring, we're driven by our promise to save and improve lives. We're looking for Production Coordinators to join our Filling team at our Broadmeadows site. You will lead with purpose, support a high performing team, and help deliver life-saving therapies to people around the...
AU - CHATSWOOD
May 15, 2025
WSG Channel Sales Account ExecutiveFrom developing strategic partnerships to driving adoption of key programs, our Channel Sales team transforms collaboration into action every day. • Whether focusing on a partner ecosystem, product portfolio, or marketing initiative, their goal is the same:...
AU - Docklands
May 15, 2025
LRL are currently recruiting for Handy Persons to work on a project near Canary Wharf. • Duties will include various maintenance tasks on a high-rise project, basic knowledge of plumbing and carpentry is required. There could also be elements of patch plastering, and painting/decorating works....
AU - Canadian
May 7, 2025
A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe. • You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. • Your...
AU - Grenville
May 7, 2025
A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe. • You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. • Your...
AU - Broadmeadows
May 14, 2025
Your Opportunity CSL Behring is a global leader in biopharmaceuticals, dedicated to saving lives and improving the quality of life for people with rare and serious diseases. We are committed to innovation, quality, and excellence in everything we do. CSL Behring is currently recruiting for a...
AU - City of Brisbane
May 15, 2025
Join to apply for the General Manager role at Stamford Plaza Brisbane • About UsStamford Hotels and Resorts, part of the Stamford Group, manages luxury hotels across Australia and New Zealand, comprising nearly 1800 rooms and over 1000 employees. The Group also owns premium commercial...
AU - City of Brisbane
May 15, 2025
Position Description • Principal Consultant: Data & Analytics • Title: Principal Consultant: Data & Analytics • Reports To: • Delivery Practice Manager: Data & Analytics • Senior Domain Director: Data & Analytics • Location: Brisbane • Security Clearance: Not...
AU - CHATSWOOD
May 15, 2025
Key Responsibilities: • As a Workplace Solutions Expert, you will be responsible for developing and executing business strategies that drive growth and profitability. • Your primary focus will be on building and maintaining strong relationships with our partners and customers.Key...
AU - CHATSWOOD
May 15, 2025
Unlock Career Growth as an Account ExecutiveDemand for innovative technology solutions is on the rise, and our team of sales professionals is at the forefront of this growth. • As an Account Executive, you will play a key role in building strategic partnerships and driving adoption of...
AU - Chatswood
May 15, 2025
Cultivate Customer RelationshipsDell Technologies is a leader in emerging technologies, and our customers are the lifeblood of our business. • As an Inside Sales Account Executive, you will cultivate customer relationships through digital communication, driving sales growth and exceptional...
AU - Springbank
May 7, 2025
A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe. • You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. • Your...
A and S Family Group Pty Ltd t a Pearl Home Care Gladstone
AU - Gladstone
May 15, 2025
Pearl Home Care Gladstone is looking for a part-time Consumer Care Manager to coordinate complex/high needs consumer Home Care Packages, and provide nursing services to all consumers. • Business Management Consumer Assessments: • Conduct comprehensive assessments of consumers to identify...
AU - Broadmeadows
May 3, 2025
Your Opportunity: We are looking for passionate Senior Associate- Aseptic Training to deliver a comprehensive aseptic training programme, ensuring compliance, and enhancing staff performance. Working across Manufacturing, Engineering, Trades, Quality and Senior Leaders, you'll deliver training...
AU - Chatswood
May 15, 2025
Drive Sales GrowthDell Technologies is a leading provider of emerging technologies, and our customers are the heartbeat of our business. • As an Inside Sales Account Executive, you will play a crucial role in driving sales growth by building relationships with customers through digital...
AU - MELBOURNE
May 15, 2025
Job OverviewWe are seeking a Client Engagement Solutions Expert to join our team. • This role will involve working closely with our field sales teams to provide pre-sales guidance on End User Computing Solutions.Key Responsibilities: • Collaborate with regional sales teams to develop...
AU - Scoresby
May 6, 2025
Description Test Engineers TSPV • Accrue up to an extra 12 days of leave per year through our Life Days program. • Work with world leading technology business at the forefront of innovation. • We're a 'Family Friendly' certified workplace - we understand the often many and varied roles our team...
AU - Lake Bolac
May 7, 2025
A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe. • You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. • Your...
AU - MELBOURNE
May 15, 2025
About the PositionThis is an exciting opportunity for an Enterprise Solutions Account Manager to join our team. • You will be working closely with our field sales teams to provide pre-sales guidance on End User Computing Solutions.Key Responsibilities: • Work with regional sales teams to...
AU - Brisbane
May 1, 2025
Description • We're a 'Family Friendly' certified workplace - we understand the often many and varied roles our team members need to play within their own unique family setting and actively support them. Our team feel Leidos is a great place to work. • Learn more about our culture and benefits by...
AU - Chatswood
May 15, 2025
The Dell Technologies portfolio of emerging technologies is enough to get your pulse racing. • But our customers are our heartbeat and deserve human interaction that is special and unique to their technological needs. • Our Inside Sales Account Manager team is the driving force behind our...