Customer Account Lead
Contract: Permanent, Full-Time (35 hours per week)
Working Pattern: Agile (20-40% in office; 3-4 days WFH)
Salary:
London: From £32,881 per annum
Outside London: From £28,886 per annum
Why Join Us?
We're a large, fast-paced organisation combining social purpose with commercial drive to create homes and neighbourhoods everyone can be proud of. Recognised for our great workplace culture, we invest in our people's wellbeing, development, and flexible working.
Benefits & Perks
Annual Leave: 28 days, rising to 31 days after 3 years' service
Pension: Generous scheme with up to 6% matched contributions
Health Cash Plan & Employee Assistance Programme
Life Assurance: Non-contributory cover
Recognition Bonuses: Spot awards for outstanding contributions
Volunteer Time: Up to 21 paid hours per year
Family-Friendly Policies: Flexible, part-time, and job-share options available
Learning & Development: Access to our in-house Skills Academy
Diversity Networks: Ability, Kaleidoscope, Inspire, Spectrum
The Role
As a Customer Account Lead, you will:
Manage a portfolio of tenancy accounts through the full arrears lifecycle
Negotiate, monitor, and enforce repayment plans in line with pre-court protocols
Provide empathetic, solution-focused support, signposting residents to benefits and wellbeing services
Use professional judgement to refer cases to court when necessary, balancing customer care with income targets
Collaborate with Housing, Finance, Recovery & Enforcement teams and external partners
Accurately record all actions in our systems
You'll report to a Customer Account Manager and work within a local arrears-lifecycle team.
Who We're Looking For
Customer Service: Experience in a fast-paced, challenging environment, handling sensitive situations with tact
Arrears Management: Knowledge of the full arrears lifecycle and welfare benefits
Decision-Making: Confident, reasoned judgement; able to choose optimal solutions under pressure
Organisation: Self-motivated, excellent at prioritising multiple deadlines
Collaboration: Strong communicator; builds relationships with colleagues and stakeholders
You'll be resilient, resourceful, and comfortable having challenging conversations-always aiming for the best outcome for both residents and the organisation.
Our Commitments
Inclusion & Diversity: Proud to be a Diversity Champion and Disability Confident employer, with mental-health support pledges
Environmental & Social Responsibility: We support green initiatives and community investment through our Foundation
Flexible Working: We'll work with you to find the right work-life balance at every stage of your career
Receive real-time job alerts and never miss the right job again
AU - Port Melbourne
May 2, 2025
Workforce Solutions Group Pre-Sales EngineerDell provides the technology that transforms the way we all work and live. • But we are more than a technology company - we are a people company. • We inspire, develop and respect every one of our over 100,000 employees. • We also provide...
AU - Broadmeadows
May 2, 2025
Your Opportunity: • We are looking for a passionate and dynamic Manager - Aseptic Training to lead our Aseptic Training Programme. Working across Manufacturing, Engineering, Trades, Quality and Senior Leaders, you will set up and manage a comprehensive aseptic training programme to implement high...
AU - Scoresby
May 2, 2025
The company: Johnson Controls is a global diversified technology and multi-industrial leader serving a wide range of customers in more than 150 countries. Our 135,000 employees create intelligent buildings, efficient energy solutions, integrated infrastructure and next generation transportation...
AU - Cardiff
April 30, 2025
Trading Analyst • Permanent • Selby/London/hybrid (3 days per week in the office) • Tuesday 20th May 2025Who we are: • We're not just talking about making a • difference, we're making it happen. We generate dispatchable, renewable power • and create stable energy in an uncertain world. Building on...
AU - Chatswood
May 1, 2025
Workforce Solutions Group Pre-Sales Engineer Dell provides the technology that transforms the way we all work and live. • But we are more than a technology company - we are a people company. • We inspire, develop and respect every one of our over 100,000 employees. • We also provide...
AU - Chatswood
May 1, 2025
Dell Technologies portfolio of emerging technologies is enough to get your pulse racing. • But our customers are our heartbeat and deserve human interaction that is special and unique to their technological needs. • Our Inside Sales Account Executive team is the driving force behind our...
AU - Sydney
April 29, 2025
Our company is a global leader in the provision of Building Systems, Services and Maintenance. We are a leading provider of equipment, controls and services for heating, ventilating, air-conditioning, refrigeration and security systems. The Systems Team in Australia is responsible for the...
AU - Ballarat
May 1, 2025
A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe. • You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. • Your...
AU - Pinkenba
May 2, 2025
Workforce Solutions Group Pre-Sales EngineerDell provides the technology that transforms the way we all work and live. • But we are more than a technology company - we are a people company. • We inspire, develop and respect every one of our over 100,000 employees. • We also provide...
AU - Tullamarine
May 2, 2025
Workforce Solutions Group Pre-Sales EngineerDell provides the technology that transforms the way we all work and live. • But we are more than a technology company - we are a people company. • We inspire, develop and respect every one of our over 100,000 employees. • We also provide...
AU - Sydney
May 2, 2025
The company: Johnson Controls is a global diversified technology and multi-industrial leader serving a wide range of customers in more than 150 countries. Our 135,000 employees create intelligent buildings, efficient energy solutions, integrated infrastructure and next generation transportation...
AU - Ballarat
May 1, 2025
A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe. • You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. • Your...
AU - Docklands
May 1, 2025
Plumber's mate / Plumber's Improver - Canary Wharf - £19.50/hr - Immediate Start • We are currently seeking a reliable Plumber's mate or Plumber's Improver for a site-based temporary mechanical installation project in Canary Wharf. • It will be working for site...
AU - Windsor
May 2, 2025
The Company: Johnson Controls is a global diversified technology and multi-industrial leader serving a wide range of customers in more than 150 countries. Our 135,000 employees create intelligent buildings, efficient energy solutions, integrated infrastructure and next generation transportation...
AU - Windsor
April 28, 2025
About this opportunity: Due to continued growth in our company, we are looking for a motivated HVAC Technician to join the team in our Brisbane branch (Located in Windsor). This opportunity will give you autonomy and challenge you to do what you do best on a variety of projects. At the same time,...
AU - Broadmeadows
May 2, 2025
Your Opportunity: We are looking for passionate Senior Associate- Aseptic Training to deliver a comprehensive aseptic training programme, ensuring compliance, and enhancing staff performance. Working across Manufacturing, Engineering, Trades, Quality and Senior Leaders, you'll deliver training...
AU - Southbank
May 2, 2025
Workforce Solutions Group Pre-Sales EngineerDell provides the technology that transforms the way we all work and live. • But we are more than a technology company - we are a people company. • We inspire, develop and respect every one of our over 100,000 employees. • We also provide...
AU - Ipswich
May 1, 2025
Workforce Solutions Group Pre-Sales EngineerDell provides the technology that transforms the way we all work and live. • But we are more than a technology company - we are a people company. • We inspire, develop and respect every one of our over 100,000 employees. • We also provide...
AU - Docklands
April 24, 2025
Quantity Surveyor • Our client is a leading provider of logistics services to the construction industry. They specialise in delivering efficient and cost-effective solutions to their clients, ensuring that construction projects are completed on time and within budget. As they continue to expand...
AU - Mulgrave
April 27, 2025
As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries...
AU - Brisbane
April 29, 2025
At Johnson Controls, we've been making buildings smarter and safer since 1885 and our capabilities, depth of innovation, experience, and global reach have been growing ever since. Our diverse global team offers the world's largest portfolio of building products, digital technologies, software, and...
AU - Manunda
May 1, 2025
Johnson Controls is a global diversified technology and multi-industrial leader serving a wide range of customers in more than 150 countries. Our 135,000 employees create intelligent buildings, efficient energy solutions, integrated infrastructure and next generation transportation systems that work...
AU - Cairns
April 28, 2025
As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries...
AU - Scoresby
April 28, 2025
The company: Johnson Controls is a global diversified technology and multi-industrial leader serving a wide range of customers in more than 150 countries. Our 135,000 employees create intelligent buildings, efficient energy solutions, integrated infrastructure and next generation transportation...
AU - Sydney
May 2, 2025
The Company: Johnson Controls is a global diversified technology and multi-industrial leader serving a wide range of customers in more than 150 countries. Our 135,000 employees create intelligent buildings, efficient energy solutions, integrated infrastructure and next-generation transportation...
AU - Docklands
May 2, 2025
Recovery & Enforcement Lead • Permanent, Full-Time • 35 hours per week • Agile (20-40% office-based; 3-4 days remote) • West Ham Lane, London OR Old Trafford, Manchester • £32,881 per annum (London-based) • £28,886 per annum (Outside London) • About...
AU - Sydney
April 30, 2025
Johnson Controls is a global diversified technology and multi-industrial leader serving a wide range of customers in more than 150 countries. Our 135,000 employees create intelligent buildings, efficient energy solutions, integrated infrastructure and next generation transportation systems that work...