Travel Sales Consultant

Be a part of sharing special places and shaping lasting memories with Australia's leading experiential tourism business.

ABOUT JOURNEY BEYOND:

Australia's leading experiential tourism group, Journey Beyond, is privileged to operate 17 brands spanning the country, connecting guests to the land, and to each other. Headquartered in Adelaide, Journey Beyond formed in 2016 and now comprises tourism brands including:
iconic trains The Ghan, Indian Pacific, Great Southern, The Overland; premium small-group outback operator Outback Spirit; eco-luxury lodge Sal Salis Ningaloo Reef; aquatic adventures Cruise Whitsundays, Rottnest Express, The Paspaley Pearl Farm Tour, Horizontal Falls Seaplane Adventures, Darwin Harbour Cruises and Journey Beyond Cruise Sydney; our tallest members, Melbourne Skydeck and Eureka 89; the historic Vintage Rail Journeys:
The Telegraph Station in Alice Springs and Monarto Safari Resort.

Joining the Journey Beyond family, you will play an integral role in supporting our business as we continue to share special places and shape lasting memories for our guests.

ABOUT YOU:

• Do you have domestic airline reservations & ticketing experience? While this is not essential for all our travel consultants, we are aiming to incorporate this skill into the team with this new hire
• Do you have a sound understanding of the tourism industry?
• Does talking about travel and new experiences excite you?
• Do you enjoy helping people plan the best holiday experience possible?
• Do you have great communication and interpersonal skills?
• Are you computer savvy and able to confidently learn new computer systems?
• Do you display exceptional attention to detail and the ability to problem-solve effectively?
• Can you work under pressure and manage a high-volume workload, while maintaining a consistent and high level of customer service?
• Experience in a similar role preferred

If you answered yes to all the above, we want to hear from you!

ABOUT THE ROLE:

We have exciting opportunities available for customer-focused and sales-driven individuals to join our Travel Centre team based in our Perth or Adelaide office. This position offers the flexibility to work across a 7-day roster cycle as well as work-from-home options after passing probation.

Your primary responsibility would be to provide a full travel experience service that goes beyond our guests' expectations.

As a Travel Sales Consultant, you are the start of our guests' journey of a lifetime.

KEY RESPONSIBILITIES:

• Initially, your time will be spent getting to know our team, learning about our amazing products, using our booking systems, and buddying up with one of our talented Travel Sales Consultants
• You will offer exceptional customer service to assist our guests with their holiday of a lifetime through our various communication platforms including over the phone, via email or on webchat
• Using your creativity and passion for the tourism industry, you will provide our guests with a suite of information relating to our products and offer personalised solutions and package options depending on our guests needs
• You will be an expert in your field and a product ambassador, all while working towards and achieving your individual plus team KPI's

WHAT WE OFFER:

• A full two-week on-boarding training program
• Flexibility to work across a 7-day roster cycle
• Work-from-home options after passing probation
• Competitive salary and lucrative incentive program
• Discounts on Journey Beyond travel and experiences
• Study Assistance policy
• Employee Referral policy
• Purchased Leave policy
• Parental Leave program
• Private Health discounts
• Employee Assistance Program
• Discounts on Journey Beyond merchandise

HOW TO APPLY:

To register your interest in joining our team as a Travel Sales Consultant at Journey Beyond, please attach your resume and a cover letter to share with us why you want to join the team! This expression of interest is for a March intake.