Senior Manager – IT Governance and Performance Management

This role will be responsible for ensuring the existence and operations of strong governance across IT including :

The development and management of IT / technology policies (in line with best practices and with consideration for IHS's business context)
IT performance management - establish independent performance metrics for IT. Report on performance metrics and potential improvement areas to relevant stakeholders
Support with strategy and operational model development, as well as establishing IT ways-of-working.
Provide oversight over key IT processes - ensuring clarity of objectives, roles, activities, and deliverables
Enforce Governance and Standards
Oversees the development, maintenance and compliance of relevant IT standards, policies, procedures, and artefacts
Develops and implements an overall IT Governance framework in alignment with leading practice frameworks including COBIT 2019, ITIL, ISO 20000, ISO 9001, ISO 22301 and ISO 27001.
Defines, coordinates, maintains and communicates IT governance performance metrics and key risk indicators to IT Management and Enterprise Risk Management, as required.
Develops (and periodically reviews) IT policies, plans and procedures in line with recommended practice (and regulatory requirements) and supporting organizational structures (through awareness and sensitization) to ensure an acceptable level of assurance.
Stays up-to-date with regulations and compliance guidelines affecting information technology and, and continuously update the Company's policies, standards and procedures.
Designs, develops, and documents IT processes (in collaboration with process owners) in line with best practice frameworks and alignment with IHS's business context / operations.
Business-IT Alignment
Support in the creation, maintenance and monitoring the IT strategy including the IT roadmap, with input from IT leadership, to deliver on the Group's strategy.
Periodically assess the effectiveness of existing IT governance framework. Identify areas for improvement and implement necessary changes to further strengthen the IT governance framework.
IT Project Risks Management
Oversee project and risk related activities to provide agile and responsive reporting and insights and best practice to support the business in making informed decisions in the delivery of IT services.
Coordination of Governance Body Activities
Coordinating the activities and deliverable of governance committee
Business Reporting
Prepare reports and dashboards (comprehensive IT reports including KPIs, KRIs, SLAs, project portfolio etc.) for various Management Committees with a focus on accuracy, consistency and clarity.
Others
Available to travel
Other tasks assigned by the Associate Director - IT GRC
Qualifications
Minimum of ten (10) years of experience in IT governance or risk roles
Experience working across cultures and time zones
Strong understanding of business process improvement methodologies (e.g., CMMI, Six Sigma, BPM, Agile).
Excellent analytical and problem-solving skills with a data-driven approach.
Proven ability to work with cross-functional teams in a collaborative environment.
Excellent communication, presentation, and interpersonal skills.
Qualifications & Experience Required
A degree in information technology or related fields
Thorough understanding of the latest IT-GRC principles, techniques and protocols.
Knowledge, Skills and Abilities
Knowledge
Best practice standards / frameworks (including COBIT, relevant ISO standards and ITIL) and how to pragmatically apply them within the IHS context
Key governance and IT process principles - and persuading result-oriented team to adopt them
IT Infrastructure and Applications :
A solid understanding of hardware, software, networks, operating systems, and different types of applications (cloud-based, on-premise, etc.).
Technology Trends :
Staying abreast of emerging technologies like artificial intelligence, cloud computing, APIs, data analytics - and the relevant governance and risk implications of these technologies.
Skills
Communication Skills :
Excellent written and verbal communication skills are essential for effectively communicating with both superiors and subordinates.
Interpersonal Skills :
Building strong relationships and fostering collaboration across departments is key for success in governance roles.
Abilities
Pragmatic and able to manage vertically as well as horizontally
Able to travel to locations where IHS's business is present
Additional Information
Customer Focus - People demonstrating this competency understand & exceed our customers' needs. They develop trusted, reliable & collaborative relationships. They are consistently operating to the highest standards of service & delivery.
Innovation - People demonstrating this competency constantly seek new & improved ways to deliver our products & services. They champion engineering & skills development, and work to create a collaborative and supportive operating environment.
Integrity - People demonstrating this competency are open & honest in everything they do. They support financially & environmentally sustainable growth. They make socially responsible decisions and treat their stakeholders with respect.
Be Bold - People demonstrating this competency are thorough in analyses & decision-making. They are courageous in expanding existing markets & developing new ones. They confidently pursue appropriate financial returns and are forward-thinking and ambitious.
Sustainability - People demonstrating this competency are constantly seeking to create positive impact in the communities we serve.
Our Vision
IHS is committed to improving the quality and availability of telecommunications infrastructure, the lifeline for an increasingly connected world. We are dedicated to helping create a sustainable future for the communities in which we operate, and our sustainable strategy is structured around four pillars :
ethics and governance, environment and climate change, education and economic growth, and our people and communities.
Performance Manager • Dubai, Dubai, United Arab Emirates
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