Senior Account Manager

ABOUT US:

Cigna healthcare is a global health service company with roots in the US serving more than 180 million customers and patients throughout the world. We deliver quality health care through choice predictability affordability and through integrated capabilities and connected personalized solutions that advance whole person health.

Cignas mission is to help our customers improve their health wellbeing and sense of security by providing access to care. With our whole health approach were focused on addressing health concerns improving resilience reducing stress levels and emotional health issues. Our employer promise is to remain steadfast in our commitment to fostering growth and improving lives by offering meaningful work within a positive inclusive culture that prioritizes our colleagues. We champion teamwork and collaboration and empower our people with cuttingedge technology to drive efficiency and amplify their impact in everything we do. Together we strive to create an environment where every individual thrives and contributes to meaningful change.

Client Management

Manages the relationship with assigned portfolio of Cigna Insurance Middle East and Africa (CIME) clients. Ensuring performance of each assigned policy to agreed service levels customer/client satisfaction and driving continuous improvement. Reporting developing and delivering strategic plans for corporate clients and providing proactive advice to clients/brokers with aim of renewing to achieve business retention and profitability targets.

RESPONSIBILITIES

Client Management

• Work closely with existing clients to ensure their needs are met and to be an ambassador for Cigna.

• Develop effective and close working relationships with intermediaries that are retained by Cigna clients to ensure their continued support.

• Liaise with underwriters and other functions to construct attractive proposals for renewal terms and other product proposals that maintain or improve Cignas profitability.

• Actively seek out new crosssales opportunities and other opportunities to grow the business through our existing client base.

• Present proposals on existing business and in support of new business to clients and intermediaries to maintain and expand existing relationships.

• Liaise with Legal Services/Marketing to produce high quality client literature.

• Take ownership of Personal Development to improve knowledge experience and skills of self.

• Feedback on client and market information to other teams in the business.

• Support development of Cignas product proposition

• Reinstall schemes at renewal in a thorough professional manner to create a sound basis from which the scheme will be administered.

• Liaise with Customer Services and Healthcare Services teams to ensure clients receive excellent service and any service issues are dealt with rapidly and professionally.

• Other responsibilities include but are not limited to adhering to the terms in the contract invoicing ensuring the quality of deliverables securing references and testimonials accurately manage forecast balance partner needs vs. business requirements and profitability utilize products to add value to Cignas overall offering adhere to internal policies and provide timely and relevant information to management.

EXPERIENCE /SKILLS:

• Minimum of 6 years of experience in a Corporate Client Management Role

• Excellent communication skills written and verbal.

• Experience of Tier 1 and midmarket insurers/policies in the Middle East and Africa preferred.

• Ability to communicate complex concepts clearly and concisely.

• Confident public speaker/presenter

• Demonstrated ability to drive results required.

• Selfdirected and capable of managing a portfolio of jumbo corporate clients and projects.

• Maintains a positive working relationship with teammates peers as well as external clients and brokers.

• Demonstrated ability to influence and negotiate.

• Passion for Health and Wellbeing and Customer Centricity. Previous experience with Health and Wellbeing is not a requirement but is seen as a plus.

• Highly motivated and organized with a flexible approach.

• Excellent Stakeholder Management Skills

• Ability to navigate through ambiguity.

• Must have regional knowledge of regulations.

• Market knowledge is key.

• Ability to deal with diverse cultures and have influential selling and positioning skills.

• Detailoriented and able to work independently to manage multiple simultaneous projects.

• Excellent presentation skills

QUALIFICATIONS:

• Bachelors degree preferred.

• Marketing or Business degree preferred.

• Working knowledge of Agile Project Management certification preferable

• Excellent verbal and written communication skills as well as listening and conflict resolution skills.

• Ability to define and resolve complex claims resolve multiple problems throughout the day and be able to recommend a resolution for each problem.

• Highly organized able to multitask and handle high priority issues while working independently.

• Technology savvy. Advanced user of Microsoft Office applications.

• Fluent in English is a must

OTHER:

• Travel will be required 10 25

• Flexibility on working hours to manage clients/partners in the Middle East region.

What we are looking for

We are seeking individuals who thrive in collaborative environments are passionate about driving meaningful change and are excited to grow in a company that prioritizes its people.

Join us and be part of a company where your growth ideas and contributions are valued. Lets create something extraordinary together. Its time to look to your future and apply to work for Cigna today!

About Cigna Healthcare

Qualified applicants will be considered without regard to race color age disability sex childbirth (including pregnancy) or related medical conditions including but not limited to lactation sexual orientation gender identity or expression veteran or military status religion national origin ancestry marital or familial status genetic information status with regard to public assistance citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

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