Operations Manager - Maintenance and Specialized Cleaning

Operations Manager - Maintenance and Specialized Cleaning

Justlife is rocking the region with its beautifully designed for all home services app and looking for brilliant minds and skilled professionals who can think outside the box and have a limit that defies the sky.
Do you envision shaping the future of all home services in one of the fast-growing tech startups based in Dubai?
Come onboard and dedicate yourself to becoming #everydaybetter!
Take over a key role as an Operations Manager for Maintenance and Specialised Cleaning , and be a part of this exciting adventure of never-ending growth and success.

What we expect from you:
Team Creation & Management:
Lead recruitment efforts to build a highly skilled, motivated, and efficient team
Provide strong leadership to a diverse team, fostering a positive and productive work environment
Create monthly KPIs and prepare quarterly forecasting of the business
Training & Development:
Design and implement comprehensive training programs to enhance the skills and knowledge of team members
Focus on innovation and continuous improvement in service delivery methods and techniques
Provide ongoing development opportunities, ensuring staff remain engaged and up-to-date with industry advancements
Operational Oversight & Process Optimization:
Oversee the day-to-day operations of the teams, ensuring smooth and efficient functioning
Identify and implement process improvements to optimize workflow, reduce waste, and enhance productivity
Quality Management:
Maintain high standards of service quality, ensuring all services meet or exceed customer expectations and company standards
Implement quality assurance measures and address performance issues to ensure consistent excellence
Procurement & Resource Management:
Manage the procurement process for all necessary equipment and supplies, ensuring the team has access to high-quality, reliable tools
Oversee the maintenance and upkeep of machinery and equipment to ensure operational efficiency
Allocate resources effectively, including manpower, equipment, and supplies, to meet operational needs
Act as the primary point of contact between the technical team and internal stakeholders, ensuring effective communication and collaboration
Work closely with senior management to align operations with the company's strategic goals
Customer Service & Issue Resolution:
Prioritize customer satisfaction by maintaining open lines of communication and swiftly addressing escalated concerns.
Develop strategies to improve customer retention and enhance the customer experience
Budgeting & Cost Control:
Develop and manage the department's budget, ensuring cost control measures are in place while maintaining high service quality
Collaborate with finance and senior management to maximize profitability and operational efficiency
Health & Safety Compliance:
Ensure strict adherence to health and safety regulations, creating a safe working environment for all team members.
Implement safety protocols and conduct regular audits to identify and mitigate risks
Performance Monitoring & Reporting:
Regularly assess operational performance using data-driven insights to identify areas for improvement
Prepare and present periodic reports to senior management on key operational metrics and performance indicators
Compliance & Legal Adherence:
Ensure the team operates in compliance with all relevant laws, regulations, and industry standards
Address any compliance issues promptly and effectively

What we are looking for:
Proven experience in operations management, preferably in maintenance and specialized cleaning (e.g. Furniture Cleaning and Deep Cleaning) in a fast paced startup environment
Strong leadership skills with the ability to manage, motivate, and develop a team of blue collar employees
Excellent organizational and problem-solving abilities
Strong understanding of quality management systems and process optimization techniques
Proficient in budget management, cost control, and financial oversight.
Experience in procurement and resource allocation
Exceptional communication skills, with the ability to liaise effectively with stakeholders at all levels
Familiarity with health and safety regulations and compliance requirements
Data-driven with the ability to analyze performance metrics and implement improvements

PERKS OF BEING A PART of JUSTLIFE
Nothing would replace the start-up spirit, working with an evolving culture and fulfilling workplace ! And, we offer you benefits like:

We care about you
Flexible working hours and remote working arrangements depending on the job.
One-day extra vacation on your birthday with our JustHoliday!
Free Justlife credits so you can enjoy our own services.
Work reality escapes opportunities through team-building games, challenges, and many more activities.

We improve you
Working with a great team and entrepreneurial spirit.
Continuous learning with mentorship, coaching, on-the-job, and internal-external training.
Never-ending growth and fast career development and internal career opportunities.
A fair and objective Performance Management System.

We recognize you
Ignition of the hero in you through our 'JustHeroes' Reward and Recognition Program.
Availability of company discounts and gift vouchers.
A bonus for every successful Employee Referral.

ABOUT US
At Justlife, we envision a life without any chores that keep you from doing what you really want to.
Justlife is the region's leading super app for home services. We connect individual needs with on-demand services, through our innovative marketplace platform.
We helped digitalize the cleaning service industry in UAE, back in 2015, and have been expanding our services from home cleaning alone to serving all our customer's needs at home across the GCC. We now offer home cleaning, salon & spa at home, healthcare at home, maintenance & repairs, upholstery cleaning, pest control & disinfection, moving and packing, and car cleaning, and many more.
We built a network of thousands of trained professionals and served over 6 million sessions across UAE, KSA, Kuwait, Qatar and Oman. With a team of 200+ full-timers and over 1000 service professionals, we pride ourselves in having created a culture that puts people first.
We promise our customers stellar service, our suppliers a valuable partner, our professionals a better life, and our employees a work environment where they can be their best versions of themselves.
Join the tribe and let's become
• everydaybetter , together!
When is the earliest date you can start working? *
What is your monthly salary expectation in AED? *
Do you have a driving licence? *
Do you have your own vehicle/car? *
Do you have a solid people management background? If yes, please specify the team size. *
Do you have experience in Maintenance and/or Specialized Cleaning? *
How many different teams are you currently managing? Please specify. *
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