Food And Beverage Operations Manager

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Human Resources Operations Manager at Sheraton Grand Hotel, Dubai

HUMAN RESOURCES VISION
We will strive to create and maintain a community of winning talent which feels valued and lives the connection to the brand in whatever we do. We will provide the freedom and support where individuals can demonstrate their skills and abilities; grow and reach their potential in a performance reward driven environment. We will embrace diversity and inclusion and will act honestly and ethically in everything we do; aspiring to be the employer of choice.
POSITION PURPOSE
To ensure focused process in selecting, hiring and engaging of the right individuals for the right job. Fostering a culture of learning and development in his/her area of responsibility
Ensures that entire F&B service operation is providing branded individualized products and services and positively affects the hotels reputation and image as a market leader amongst our competitor set
Drives revenues, profits, productivity and manages with the focus of being a brand and market leader in the market we operate in
Drives effective internal processes to maintain all F&B operational areas in immaculate conditions with sustainability practices in mind
ESSENTIAL FUNCTIONS
Participates in selection and recruitment of associates for all F&B service positions and assures diversification in the workforce maintaining brand fit and complying with the company selection process
Conducts the appropriate pre-employment testing and assessments
Ensures adequate training of all associates prior to being employed in area/positions which directly affects Guest satisfaction, revenues / profits, Brand / Hotel image and safety and security
Assures that all F&B service associates are immaculately groomed at all times
Puts effective training and development in place and measures compliance; conducts effective performance reviews in line with the company process
Coaches and mentors high potential 'achievers'
Regularly reviews F&B comp-set and keeps F&B outlets on a trendy path in terms of products and services
Shows a passion for 'what's new' and shares it with the hotel leadership team
In collaboration with the Executive Chef, regularly reviews (4 times per year) all F&B products and services and makes necessary adjustments to assure we keep a leading edge in terms of profitable product offerings
Assures that all relevant Brand Standards are in place and followed through consistently by all associates, reviews and measures regularly, comes up with innovation ideas to improve brand standards and shares it with the hotel team, regional and divisional leadership
Measures daily individualized branded product and service experiences of our Guests and assures a high level of satisfaction / delight
Drives F&B social media and media processes to assure hotels F&B operation stays in the 'limelight' of the company and the markets we are operating in
Establishes and drives repeat customer base and finds ways to steadily / consistently improve its numbers
Prepares all F&B budgets and forecasts, adjusts to varying business cycles and assures maximum 'flow through' (revenues to profit)
Analysis daily/weekly revenues and assures maximum revenue per cover/occupied room etc.
Assures all associates follow through with all necessary safety and security HACCP and Emergency procedures and process at all times; measure compliance regularly
Puts in place an effective maintenance and cleanliness program / process - measures compliance daily
Establishes monthly inventory processes for all F&B china - glass - linen - flatware utensils and equipment and puts processes in place to reduce loss
Drives all company and legal legislation related sustainability processes in his/her area of responsibility and assists in community events
Carries out all other tasks assigned to him/her by the General Manager
Actively participates in organization of community events
SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES
Has worked in a diversified high volume 5 Star Hotel operation or equivalent for at least 2 years as Assistant Director of F&B
Has successful track record in managing budgets, guest satisfaction and a diversified work force in a competitive market
Understands the creating of highly successful F&B operations
Very 'guest centric'
Ability to communicate well at all levels of society
QUALIFICATION STANDARDS
We do expect that you do have the experiences/ behaviors below. You:
Have a high level of emotional intelligence to adapt to various cultural settings and situations;
Thrive on achieving guest satisfaction and owning the guest;
Consider every situation as a marketing opportunity to showcase the hotel products and services;
Have a hobby which translates into work-life balance;
Have passion for new trends and relates this to practical business application;
Communicates effectively at all levels assertively;
Play as a team and put the efforts of the team members before your own;
Celebrate success within the team;
Build lasting and fruitful relationships with both internal and external customers;
Have immaculate personal presentation e. g. grooming and conversational ability;
Consistently display ambassadorship in relation to Starwood hotels and the ownership;
Embrace diversity & inclusion;
Adapt to sudden changes in operation;
Demonstrate effective problem solving skills and analysis of issues and trends, in order to develop and apply appropriate strategies;
Have the ability to plan and prioritize in order to achieve deadlines;
Have knowledge of hotel computer systems and other IT related applications;
Uphold ethical business practices.
EDUCATION
Seniority level

Seniority level Mid-Senior level
Employment type

Employment type Full-time
Job function

Job function Other
Industries Hotels and Motels and Security and Investigations
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