Event Coordinator

Direct message the job poster from Sheraton Grand Hotel, Dubai
Human Resources Operations Manager at Sheraton Grand Hotel, Dubai

POSITION PURPOSE
Working within the Sales team, this position has responsibility for responding to all Group and Event enquiries in order to maximize revenue & utilization of meeting space, working to ensure, at a minimum, delivery of budgeted revenues. The EBC Coordinator will manage and convert all business, including contracting, in addition to managing group room and function diary inventory.
ESSENTIAL FUNCTIONS
Ensure correct application of Group Enquiry Form procedure. Timeline for response back to client is defined by client expectations, which will vary for each request and must be confirmed with client at time of enquiry. (Standard response time is within 24 hours of receiving enquiry)
To develop a good knowledge of Opera and other Marriott systems in order to be competent in monitoring and evaluating availability.
Identify operational limitations and sell only what we advertise and can effectively manage operationally.
Traces to be set for every enquiry after a maximum of 24 hours & ensure trace report is completed on a daily basis.
Compile Contracts for all Group and Events associated business for authorized Hotel signatory.
Work closely with the Corporate Sales Team to action enquiries and convert business.
Actively use MI LEADS as a means of referral, achieving agreed targets & work to exceed preset targets.
Cooperate with the finance department in preparing the invoice of groups & events and review the invoice with the client wherever that is possible.
Monitor and update external (online) lead channels such as OneSource/SFA, MI LEADS and C-vents at all times.
Attend daily events briefing providing accurate updates on details of bookings and enquiries.
To attend weekly Business On the Books meeting chaired by the Events Booking Center - Manager.
To ensure tentative business block information is updated on a weekly basis & provide accurate updates to the Events Booking Center - Manager to present at the revenue strategy meeting.
Ensure regular updates in Opera on specific bookings within the 30/60/90 timeframe are provided in order to assist Revenue Manager in accurate forecasting.
Effectively manage time ensuring the completion of all pre-set tasks on a daily basis.
To participate in departmental and Marriott courses as required.
Ensure site inspections are conducted in a methodical fashion adhering to the core standards of the department.
Must demonstrate an awareness of the importance of body language in communication and interaction with others.
Take part in special projects as directed by the Events Booking Center - Manager.
SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES
Minimum of 3 years operational working experience in hotel.
Able to multi-task and work with deadlines under high pressure.
Excellent communicator and listener.
QUALIFICATION STANDARDS
We do expect that you do have the experiences/ behaviors below. You:
Totally embrace the philosophy of guest and customer service and own the guests.
Identify yourself with the hotel's brand and operating philosophy.
Possess a warm and friendly demeanor.
Strive to achieve satisfaction and delight of internal and external customers.
Are detail oriented and hands on.
Are a team player with strong interpersonal skills.
Have the potential to develop into a leader, motivate and develop self and other associates.
Demonstrate self-confidence, energy and enthusiasm.
Have immaculate personal presentation e.g. grooming and conversational ability.
Have knowledge of hotel computer systems and other IT related applications.
Uphold ethical business practices.
EDUCATION
PHYSICAL CONDITION REQUIRED FOR YOUR ROLE
(Ability to lift, standing during shift, sitting most of shift, etc)
Seniority level

Entry level
Employment type

Full-time
Job function

Other
Industries

Hotels and Motels and Events Services
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