Customer Manager

At Dow, we believe in putting people first and we're passionate about delivering integrity, respect and safety to our customers, our employees and the planet.

Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We're a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective, transform industries and shape the future. Our purpose is simple - to deliver a sustainable future for the world through science and collaboration. If you're looking for a challenge and meaningful role, you're in the right place.

About you and this role

You will be responsible for driving revenue growth and enhancing customer

experience for medium to large-sized customers. This includes new business

development, effective time and territory management, utilization of sales tools

and analytics, product knowledge, and relationship management. The role is

geographically aligned by markets and product portfolio within the business,

requiring a high degree of collaboration, communication, and cooperation.

Responsibilities
• Manage account portfolio and prepare and implement sales plans.
• Lead and coordinate customer relationships, understanding customer needs and identifying potential new clients.
• Input information into CRM and SmartPrice, providing required documentation aligned with Dow sales processes.
• Manage sales contracts following Dow guidelines and legal requirements according to each region and country.
• Develop and execute sales and marketing plans to deliver business goals of volume and value.
• Collect and utilize market intelligence to shape sales/marketing plans.
• Lead and conduct negotiations, implementing price changes and strategies.
• Collaborate with other functions and stakeholders to deliver customer experience results.

Qualifications
• Bachelor's degree in chemical engineering, chemistry, or a STEM field.
• Fluency in English with strong written and verbal communication skills.
• Minimum of five years' experience in technical, sales, or commercial-related positions.
• Experience within the Oil & Gas sector.

Your Skills
• Strong analytical and problem-solving skills.
• Excellent interpersonal and relationship-building abilities.
• Proficiency in using CRM systems and sales analytics tools.
• Ability to manage multiple priorities and work under pressure.
• Strategic thinking and ability to execute sales and marketing plans effectively.

Additional notes
• Travelling involved in the role within Middle East region.

Benefits - What Dow offers you

We invest in you.

Dow invests in total rewards programs to help you manage all aspects of you: your pay, your health, your life, your future, and your career. You bring your background, talent, and perspective to work every day. Dow rewards that commitment by investing in your total wellbeing.

Here are just a few highlights of what you would be offered as a Dow employee:
• Equitable and market-competitive base pay and bonus opportunity across our global markets, along with locally relevant incentives.
• Benefits and programs to support your physical, mental, financial, and social well-being, to help you get the care you need. when you need it.
• Competitive retirement program that may include company-provided benefits, savings opportunities, financial planning, and educational resources to help you achieve your long term financial-goals.
• Employee stock purchase programs (availability varies depending on location).
• Student Debt Retirement Savings Match Program (U. S. only).
• Robust medical and life insurance packages that offer a variety of coverage options to meet your individual needs. Travel insurance is also available in certain countries/locations.
• Opportunities to learn and grow through training and mentoring, work experiences, community involvement and team building.
• Workplace culture empowering role-based flexibility to maximize personal productivity and balance personal needs.
• Competitive yearly vacation allowance.
• Paid time off for new parents (birthing and non-birthing, including adoptive and foster parents).
• Paid time off to care for family members who are sick or injured.
• Paid time off to support volunteering and Employee Resource Group's (ERG) participation.
• Wellbeing Portal for all Dow employees, our one-stop shop to promote wellbeing, empowering employees to take ownership of their entire wellbeing journey.
• On-site fitness facilities to help stay healthy and active (availability varies depending on location).
• Employee discounts for online shopping, cinema tickets, gym memberships and more.
• Additionally, some of our locations might offer:
• Transportation allowance (availability varies depending on location)
• Meal subsidiaries/vouchers (availability varies depending on location)
• Carbon-neutral transportation incentives e. g. bike to work (availability varies depend