International SOS is the world's leading medical and security services company with over 12,000 employees working in 1,000 locations in 90 countries. Established 35 years ago, we have become market leader in global telehealth services and digital health solutions for an extensive client base of Fortune 500 companies, NGO's and governments around the world.
• Description*:
The coordinating nurse is required to perform a robust telephonic medical assessment of patients globally through the collection of medical, logístical and collateral histories pertaining to the medical event / incident. This medical assessment is used to provide tailored and relevant medical advice, referrals and complex medical case management which can also result in medical transportation using evidence-based medicine.
The Coordinating Nurse works collaboratively with the International SOS team of Doctors, Nurses, logístical experts through our 26 Assistance Centres, 65 international medical clinics and verified global health
• Essential Job Duties and Responsibilities*:
• Keep up to date with rapidly changing health trends, endemic health risks, pandemics and their impact on global health infrastructure.
• Become familiar and highly competent in navigating internal and external public health resources to provide the most tailored advice for clients pre, during and post travel.
• To perform a telephonic triage of clients based in international settings with careful consideration of their past medical history, endemic health risks and presenting circumstances.
• Conduct a critical analysis of the client's requests for assistance to ensure their individual health needs are met and actively identifying opportunities to provide a holistic value-added service
• Provide evidence based medical direction for the management of their presenting condition. *Global Assistance Networks (GAN) and Referrals*:
• Monitor and prioritise caseloads throughout the day to ensure appropriate case direction and handling, clinical safety, medical appropriateness and any client specific considerations.
• To liaise and collaborate with medical and operational staff to facilitate the efficient running of medical assistance cases
• Required Work Experience*:
• High level of consolidated experience in acute care
• Previous medical assistance experience desirable, not essential
• Previous public health and/or travel health experience desirable, not essential
• Required Qualifications and Languages*:
• Registered General Nurse (must have valid registration)
• Public Health and/or Travel Health Degree desirable, not essential
• Excellent written and oral English Language
• Additional language skills desirable, not essential
At International SOS, we offer a great working environment, thanks to our commitment to flexible working, diversity, and development. We encourage every person to be their personal best by creating an environment of inclusion, equality and support.
International SOS has been recognised as a Top Employer in the UK by the Top Employer's Institute (TEI) for 2021.
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