Card 85 / 93: Which of the following are true regarding records and queues?
A) Only cases and activities can be routed to queues.
B) Cases and activities are queue-enabled by default, other record types can be customized to add support for queues.
C) A single record can have multiple queue items in different queues at the same time.
D) If you remove a queue item from a queue, the underlying record is not deleted.

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