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Company:
Encompass Solutions
Location:
CA -
Vaughan
Category:
Management
Posted: April 28, 2025
We are seeking an experienced IT Process Manager to oversee and improve our IT service delivery processes. The ideal candidate will be responsible for ensuring the efficiency and effectiveness of our IT operations, aligning processes with industry best practices, and enhancing client satisfaction.
Key Responsibilities:
Process Development and Improvement: Design, implement, and refine IT service delivery processes. Ensure alignment with industry standards and best practices.
Quality Assurance: Monitor and evaluate IT processes to ensure they meet quality standards and client requirements. Implement continuous improvement strategies.
Team Leadership: Manage and mentor a team of IT professionals. Foster a collaborative and efficient work environment.
Client Interaction: Work closely with clients to understand their needs and ensure that IT processes are tailored to meet these requirements.
Project Management: Lead and coordinate IT projects, ensuring timely and within-budget delivery.
Compliance and Standards: Ensure all IT processes comply with relevant laws, regulations, and industry standards.
Reporting and Analysis: Develop and present regular reports on process performance, improvements, and challenges.
Vendor Management: Collaborate with vendors and partners to optimize service delivery.
Technology Integration: Oversee the integration of new technologies into existing processes, ensuring minimal disruption and maximum efficiency.
Qualifications:
- Bachelor's or Master's degree in Information Technology, Business Administration, or a related field.
- Proven experience in IT process management, preferably in an MSP environment.
- Strong understanding of ITIL, Lean, or other process improvement frameworks.
- Excellent leadership and team management skills.
- Strong analytical and problem-solving abilities.
- Exceptional communication and interpersonal skills.
- Project management experience and certifications (e.g., PMP) are a plus.
Work Environment:
- Office-based with occasional visits to client sites.
- Standard work hours with flexibility to meet project deadlines and client needs.
•
Read the full job description and apply online on the recuiter's web-site
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