Responsibilities:
Delivery Safety Strategy Architecture
• Build a comprehensive safety framework for delivery operations, covering risk prevention, incident response, and post-event review.
• Localize and deploy core safety technologies, including real-time risk alerts, rider bio-metric authentication, and route risk evaluation.
• Work closely with product and operations teams to embed safety standards into platform processes, tools, and training.
Rider Safety Risk Management
• Develop a real-time safety monitoring system for delivery partners in high-risk zones, leveraging Location-Based Services and historical incident data.
• Design and maintain a rider-facing safety toolkit within the app.
Incident Response & Emergency Handling
• Establish an efficient on-call mechanism and SOP for managing safety incidents, ensuring rapid response and clear accountability.
• Collaborate with local law enforcement when serious incidents occur; maintain escalation protocols and response partnerships in key cities.
Field Operations & Local Safety Support
• Build and lead a local safety operations team with presence in core operational cities, providing front line support during incidents and safety checks. • Monitor safety performance metrics and drive continuous improvement.
Qualifications:
• Over 8 years of risk control experience with multinational companies, including successful cases of building security systems from the ground up in emerging markets.
• Expertise in public-private sector collaboration and innovation, having led national-level data interoperability projects or promoted safety legislation.
• Technical insights:
deep application of LBS risk control, AI prediction, bio-metric recognition, and other technologies to address complex security challenges.
• In-depth understanding of Brazilian social and cultural contexts, with the ability to design localized solutions for specific local issues.
• Ability to establish mutually beneficial safety mechanisms in legally ambiguous areas.
• Fluent in English, with proficiency in Portuguese a plus.