Head of Delivery Safety

Responsibilities:

Delivery Safety Strategy Architecture

• Build a comprehensive safety framework for delivery operations, covering risk prevention, incident response, and post-event review.

• Localize and deploy core safety technologies, including real-time risk alerts, rider bio-metric authentication, and route risk evaluation.

• Work closely with product and operations teams to embed safety standards into platform processes, tools, and training.

Rider Safety Risk Management

• Develop a real-time safety monitoring system for delivery partners in high-risk zones, leveraging Location-Based Services and historical incident data.

• Design and maintain a rider-facing safety toolkit within the app.

Incident Response & Emergency Handling

• Establish an efficient on-call mechanism and SOP for managing safety incidents, ensuring rapid response and clear accountability.

• Collaborate with local law enforcement when serious incidents occur; maintain escalation protocols and response partnerships in key cities.

Field Operations & Local Safety Support

• Build and lead a local safety operations team with presence in core operational cities, providing front line support during incidents and safety checks. • Monitor safety performance metrics and drive continuous improvement.

Qualifications:

• Over 8 years of risk control experience with multinational companies, including successful cases of building security systems from the ground up in emerging markets.

• Expertise in public-private sector collaboration and innovation, having led national-level data interoperability projects or promoted safety legislation.

• Technical insights:
deep application of LBS risk control, AI prediction, bio-metric recognition, and other technologies to address complex security challenges.

• In-depth understanding of Brazilian social and cultural contexts, with the ability to design localized solutions for specific local issues.

• Ability to establish mutually beneficial safety mechanisms in legally ambiguous areas.

• Fluent in English, with proficiency in Portuguese a plus.