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HOTEL RESERVATIONS

Section 1: language focus

1. Structures

Expressing the location

The hotel is…

The hotel is situated…

The hotel is located…

The hotel is found…

Expressions of location:

near…opposite... ex:near the Mekong River
...from... ex:only 5 minutes from the airport
in…(right) in the heart of...in the center of…on the bank of...centrally located in... ex:in the heart of the city
on the edge of... ex:on the edge of town
along...beside... ex:along the highwaybeside the road
...(directions) of... ex:20 kilometers north of Paris
(other locations), overlooking... ex:It's on the edge of town, overlooking the beach.

PRACTICE

Describe the locations of some of the hotels in Cantho City.

Ex: The Asia Hotel

The Asia Hotel is centrally located in Cantho City, near the ferry to the

Xom Chai Islet.

  • The Hoa Binh Hotel
  • The International Hotel
  • The Ninh Kieu Hotel
  • The Phuong Dong Hotel
  • The SaigonCantho Hotel
  • The Tay Do Hotel
  • The Victoria Hotel

Identifying hotel types for the guest

(a hotel type) would be suitable for (someone).

Ex: A low-end hotel would be suitable for a group of students.

Selecting room types for the guest

(A room type) would be nice for (someone).

Ex:A twin room would be nice for Joan and Sue.

Taking hotel reservations

… would that be …?

Ex: How many nights would that be for?

Expressions of reservations

What language does the receptionist use when he/she does these things?

Find out what type of room the guest needs?
Find out when the guest wants the room?
Find out how long the guest plans to stay?
Offer a room?
Say the room rate?
Find out the guest's name, telephone number?
Finish the conversation politely?
Confirm the reservation?

PRACTICE

Read the conversations. The parts are not in the right order.

  1. Write G on the lines where the GUEST is speaking.
  2. Write R on the lines where the RECEPTIONIST is speaking.
  3. Number the brackets to show the correct order of the parts.
  4. Act out the conversations with your partner.

CONVERSATION 1

__________:The fifth of April. Would that be a single room, sir? ( ____ )

__________:We can give you a no-smoking single room at $150 including service and breakfast. Would that be suitable? ( ____ )

__________:That's fine then Mr. Blane. I've made your reservation. ( __ )

__________:Hello, my name is John Blane. I'd like to reserve a room for the fifth of April, please. ( ____ )

__________:Yes, a single room, for no-smokers if possible, one night only. ( ____ )

__________:Yes, that sounds fine. ( ____ )

Conversation 2

__________:The name is King, Conrad King. ( ____ )

__________:For next week, the fifth of September. ( ____ )

__________:Em... two nights. ( ____ )

__________:When would that be for, sir? ( ____ )

__________:Well, that would be fine. ( ____ )

__________:And the name is? ( ____ )

__________:That would be OK. But how much is it? ( ____ )

__________:And how many nights? ( ____ )

__________:I'd like a room for myself, my wife and my young son, please. ( ____ )

__________:Two nights. Let me see. There's no triple room available then, but I can give you a twin room and put an extra bed in it. (____ )

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Source:  OpenStax, English for tourism. OpenStax CNX. Aug 13, 2009 Download for free at http://cnx.org/content/col10770/1.2
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