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HOTEL CHECKOUT

Section 1: language focus

1. Structures

Dealing with the checkout

Politely expressing requests

Would you…please?

Ex: Would you sign here please?

Expressions to learn

How are you paying?

Service and tax are included.

Would you sign here, please?

Your signature here, please.

Here’s your receipt.

Do you have some form of identification?

Don’t worry sir. I’ll stamp it.

Practice

1. read the conversation at the cashier’s office. the parts are not in the correct order.

Which parts are spoken by the guest? Mark the parts with a "G".

Which parts are spoken by the cashier? Mark the parts with an "C".

Write numbers on the lines.

Then act out the conversation with a partner.

______:Ah, so service is included. Don’t you go in for tipping then in Finland?

______:Certainly sir. It’s Mr. Arkwright isn’t it?

______:Certainly sir. May I have the card please?

______:good morning sir. can i help you?

______:Here you are.

______:I’d like to settle my bill.

______:Just a moment sir… Here we are. Four nights at 93 marks, and here are the meals that you had at the hotel. That makes a total of 665 marks.

______:Not very much sir.

______:Right. Now can I pay by Eurocard?

______:That’s right. I’m leaving today, so I’d like to have my bill.

______:That’s the twelve and a half per cent service charge.

______:Um- what’s is this amount here?

______:Would you sign here please?

2. listen to the tape and tick the table with details of the bill.

St. James Hotel
BILL RECORD CARD
Bill No. 692 Name of guest Adams
Cash Service incl.
Credit card VAT
Cheques Receipt
Bankers card Cashier PMS

Dealing with the bill payment

- Explaining the bill: (Item number…) is (money) for …

Ex: Item six is 15 marks for the garage.

- Expressions to learn

The first number is your room number 222

That comes to 258 marks altoggether.

The second entry here is the restaurant.

Item 9 is a mistake.

I’m afraid I can’t make it any less for you.

PRACTICE

1. Listen to the tape and answer these questions.

How many items are there in the bill?

How many are the mistakes and corrected?

Is the receptionist helpful? Does she explain the bill clearly?

The bill of Mr. Robert Colyer.

Name ROBERT COLYER
Hometown Edinburgh
Room number 222
No. of persons 1
Price 140
Date 26.6
1
1 555526 N0 000222 : : ROOM NUMBER
2 A 003300 : RAV RESTAURANT STEAK HOUSE
3 A7 002200 : PUH TELEPHONE
4 555526 US 005300 : :
5 B 001500 DEB :
6 B 003476 : HOTPALV GARAGE
7 B9 010276 : RAV RESTAURANT MAIN LUNCH
8 559526 US 010726 : :
9 B 014000 DEB : A MISTAKE
10 B 024726 : HUON ROOM RATE
11 562526 US 024726 : :
12 B 010726 DEB :
13 B 010276 KRED : MISTAKE CORRECTED
14 B 024276 DEB :
15 565526 US 024276 : :
16 A 021200 DEB : CORRECTED TOTAL
17 A5 000400 : RAV BREAKFAST
18 A 025876 : PORT RECEPTIION PAPERS
19 No. 004774 568527 US : : TOTAL
20
21

2. Look at the sample bill and take turns to practice to explain it with your partner.

The sample Bill

Name BERNARD LEGROS
Hometown Paris, France
Room number 365
No. of persons 1
Price 135:-
Date 3.4.98
1 989≥-3 N0 000356 : :
2 B 001240 : PUH
3 B 002000 : HOTPALV
4 989≥-3 US 003240 : :
5 B 003420 DEB :
6 B 013500 : HUON
7 990≥-3 US 016920 : :
8 B 016920 DEB :
9 B 003420 KRED :
10 B 003240 DEB :
11 991≥-3 US 016740 : :
12 B 016740 DEB :
13 B 001240 KORJ :
14 B 001240 : RAV
15 992≥-3 US 016740 : :
16 A 016740 DEB :
17 A 001500 : RAV
18 994≥-4 US 018240 : :
19 No. 004841
20
21

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Source:  OpenStax, English for tourism. OpenStax CNX. Aug 13, 2009 Download for free at http://cnx.org/content/col10770/1.2
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