Gridiron IT is seeking a Network Support Technician to support a program in Arlington, VA.
JOB DESCRIPTION
As a Network Support Technician, you will contribute as part of a team to support the organization's network. In this role you will be part of the team supporting our Microsoft cloud services, network, and security technologies. Responsibilities include supporting operations, documentation, troubleshooting and repair, responding to service requests/incidents, monitoring, and reporting.
PRIMARY RESPONSIBILITIES
Support infrastructure team with the organization's local area network (LAN), wide area network (WAN), operating systems, physical and virtual servers/environments, firewalls, wireless devices, and other physical hardware?
Assist with installation, configuration and routine IT maintenance of computer network equipment, software, and licenses?
Assist with the initial assessment, proof of concept, and recommendation of new software and hardware technologies ?
Test new software releases and updates to ensure compatibility with existing systems, minimize user impact, and ensure compatibility?
Provide support to Info Ops teams special projects ?
Triage Infrastructure tickets and facilitate troubleshooting of escalated Service Team tickets
Follow policy and procedures designed to maintain network security and data integrity
Maintain site documentation in IT Glue (IT Documentation Software) including telecom and Internet Service Provider (ISP) contracts?
Document all infrastructure issues and resolutions in a Lansweeper ticket?
Perform other duties as assigned to support IT Operations
QUALIFICATIONS
Required Skills and Experience 2+ years of experience in a network role
Bachelor's Degree in Computer Science, Information Technology, or related subject
Proven experience in hands-on networking, routing, and switching
Outstanding diagnostic, problem-solving and analytical skills
Strong technical knowledge of computer operating systems, hardware and software, network security and security standards
Strong interpersonal skills to assist non-technical individuals with complex technical issues
Desired Skills and Experience CompTIA's A+ and Network+ certifications
Experience with firewalls, Internet VPN's, troubleshooting, and problem resolution
Working knowledge of network infrastructure monitoring tools
Understanding of how databases, networks, and other critical functions work
Understanding of programming languages such as SQL, Python, Perl, and JSON
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