ServiceNow Technical Project Manager

BGSF
US - Virginia - Alexandria
June 6, 2025

#LI-TR1

This role involves overseeing the direction and flow of ongoing development work within the ServiceNow ecosystem-think of it as guiding sprints while also keeping a close eye on how all the pieces across the platform fit together.
It's important to be able to coordinate multiple moving parts (tech modules, services, teams) and ensure things move forward smoothly and in line with expectations.
It also means keeping strong communication lines open with stakeholders and knowing how to pivot when priorities shift.

There's a lot of cross-functional coordination, especially when managing various modules like SPM, Asset Management, IRM, SecOps, and Performance Analytics.
It helps to have a solid grip on Agile methodologies (SAFe, Scrum, Kanban), and even more so to understand how to actually implement these practices day-to-day-not just in theory.

The position balances high-level strategy (roadmaps, reporting, adoption, stakeholder alignment) with hands-on involvement (backlog refinement, risk mitigation, platform rollout, and optimization).
Being able to break down technical concepts and talk to non-technical folks in a way that makes sense to them is key.
There's also a good bit of facilitation-helping team members stay connected, motivated, and aligned on goals.

You'll need to be comfortable juggling competing priorities, coaching teams, and sometimes jumping in as the go-to person when issues escalate.
Experience working on enterprise-level ServiceNow implementations is essential-especially if you've worked in environments where security, risk, and compliance are a priority.

This opportunity is hybrid-remote with some in-person presence expected at the Alexandria, VA location (NSF site).
Having Public Trust clearance (or being eligible to obtain it) is a must.

Ideal background includes:

Around 5 years' experience navigating client needs and translating them into technical action plans
Hands-on involvement with ServiceNow development across complex enterprise environments
Strong familiarity with Agile practices and ability to lead within that framework
Track record with modules like SPM, IRM, Asset Management, SecOps, and more
Comfort guiding technical teams, managing risks, and reporting progress to leadership
Strong writing, storytelling, and visualization skills when communicating to various audiences
Ability to act as a connector-between teams, between vision and execution, between ideas and outcomes

The position is tied to a federal agency, so U.S.
work authorization is required, and background checks-including fingerprinting-are part of the onboarding process.
If you're looking for a strategic yet hands-on role guiding an enterprise ServiceNow implementation, this one might be a fit.
• LI

BGSF is an Equal Opportunity Employer.
We are committed to providing equal opportunities for employment to all qualified people, regardless of race, color, national origin, religion, sex, age, disability status, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law.

Read the full job description and apply online on the recuiter's web-site

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