Team Lead - Customer Support & Self-Pay - Patient Relations

Job Family:
Patient Account Representative
Travel Required:
None
Clearance Required:

What You Will Do:
This position will be based Monday through Friday out of our San Antonio, TX office. The Team Lead schedule is designated to be 9:00 AM CT - 5:30 PM CT.
Must be self-directed / self-motivated.

Good communication and interpersonal skills.

Must be able to perform a variety of duties often changing from one task to another of a different nature without loss of efficiency or composure.

Accept responsibility for one's own work.

Work independently.

Recognize the rights and responsibilities of patient and employee confidentiality.

Convey empathy and compassion to those experiencing pain, physical or emotional distress and/or grief.

Relate to others in a manner which creates a sense of teamwork and cooperation.

Communicate effectively with people from every socioeconomic, cultural and educational background.

Exhibit flexibility and cope effectively in an ever-changing, fast-paced healthcare environment.

Perform effectively when confronted with emergency, critical, unusual or dangerous situations.

Demonstrate the quality work ethic of doing the right thing the right way.

Maintain a client centric focus and strive to satisfy the client's needs.

Duties and Responsibilities
Be a Subject Matter Expert and remain current in all areas of designated project/client, including client host system, imaging systems, internal host systems and vendor systems

Ensures personal and team follow-up requirements are performed accurately

Reviews work of team members and provides training and feedback as needed.

Audits patient accounts as requested

Assists leadership with coordinating activities.

Help train new employees and facilitate project specific refresher training sessions

Performs functions assigned by Supervisor/Manager to ensure team /project objectives are met.

Manages and reports on task dashboard and work queue (desk) daily/weekly/monthly

Runs and reviews daily reports

Works with Supervisor/Manager on client reporting deliverables such as performance summary reporting decks and reporting to be utilized on client calls and month end.

Special Ad-hoc reports assigned by management.

Provide continuing education for current employees

Assists employees with their questions to ensure team / project performance goals are met.

Assists in the implementation of standards and guidelines

Prepares and reports daily productivity of team members

Provides timely feedback to the leadership team

Works closely with supervisor to create applicable work lists

Reviews team members submitted adjustments for accuracy and compliance with client policies

Post approved adjustments as applicable.

Type and distribute all team meeting/huddle minutes.

Effectively communicates with the client through email or telephone as needed.

Attends payor provider calls as needed documenting all meeting minutes.

What You Will Need:
High School Diploma/GED or 3 years of relevant equivalent in lieu of diploma/GED

8 years working within the following sectors: healthcare, insurance, business, finance or customer service.

Working knowledge can be of the following: insurance claims, billing, coding, follow-up, finance, accounting or customer service related responsibilities.

What Would Be Nice To Have:
Strong understanding of healthcare patient relations call center

Patient Access or insurance verification call center management

Bilingual Spanish a plus
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What We Offer:
Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.
Benefits include:
Medical, Rx, Dental & Vision Insurance

Personal and Family Sick Time & Company Paid Holidays

Position may be eligible for a discretionary variable incentive bonus

Parental Leave

401(k) Retirement Plan

Basic Life & Supplemental Life

Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts

Short-Term & Long-Term Disability

Tuition Reimbursement, Personal Development & Learning Opportunities

Skills Development & Certifications

Employee Referral Program

Corporate Sponsored Events & Community Outreach

Emergency Back-Up Childcare Program

About Guidehouse
Guidehouse is an Equal Opportunity Employer-Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.
Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.
If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-*** or via email at *** . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.
All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or *** . Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.
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