Automotive Store Manager

Company Description

Monro's family of brands is one of the leading automotive service and tire dealers in the United States. We work on approximately five million vehicles a year, but with us, it is personal. Every guest is important, and every teammate is valued. That is our people-first approach.

Headquartered in our hometown of Rochester, New York, where our founder, Chuck August, opened his first store in 1957, we have grown to nearly 1,300 auto repair shops and tire dealers in 32 states from coast to coast. Monro powers 16 highly respected tire and auto service brands, supporting each company's regional strength and community connections. From big cities to small towns to rural crossroads, you will find us in neighborhoods of every shape, size, and color.

Under the Monro banner, we are united TEAM, and share the same mission to bring our guests the highest quality tire and auto service in the industry.

Do you have what it takes to shape a better future for yourself and the automotive service industry? Our vision is to be America's leading auto and tire centers, trusted by consumers as the best place in our neighborhoods for quality automotive maintenance and repairs. We're looking for motivated individuals at every stage in their career who share our vision. Positions are available in our retail locations across our many brands, in field management, and in store operations at our Store Support Center in Rochester, New York. If you like helping others, as much as you like working on cars; if you enjoy being part of a team, solving problems, and building guest relationships, if you value honesty and integrity - we have a Destination for you at Monro.

Destination Monro -Your Career is Here!

Compensation potential for this position is 80K+ based on experience, bonus opportunities, sales spiffs, regional contests, and other sales incentives.



The Store Manager provides daily leadership to all positions within the store to include General Service Technicians, Technicians, Guest Care Specialists, and Assistant Store Manager. Reporting to the District Manager, the Store Manager is responsible for providing the day-to-day leadership to the store and teammates, including selecting, coaching, and developing store teammates. This position supports Monro's vision to be America's leading auto and service tire service centers, trusted by our guests as the best place in their neighborhoods for quality automotive service and tires by promoting products and services to guests.

Compensation potential for this position is 100K+ based on experience, bonus opportunities, sales spiffs, regional contests, and other sales incentives.

Responsibilities:

• Develop sales and technical teammates to produce a consistent 5-star Guest experience.

• Ensure sales goals are achieved by assisting in the development and implementation of sales plans, thorough knowledge of services and products and the automotive industry.

• Introduce tire and service products to guests to maximize sales and guest satisfaction and loyalty.

• Support teammates in establishing and maintaining a productive sales environment by training and developing teammates on all shop operations and guest services.

• Provide direction and oversight to other technicians and assist where needed with services/repairs.

• Provide direction and oversight to other technicians and assist where needed with services/repairs.

• Ensure the store is effectively staffed by managing the recruiting, hiring, training, scheduling, evaluating, performance management, and development of teammates.

• Ensure expense control through the management of payroll, telephone usage, store maintenance and repairs, supplies, utilities, and other controllable expenses.

• Responsible for inventory management to include pulling tires and parts, unloading and stocking inventory.

• Audit courtesy inspections performed by teammates.

• Ensure store is in excellent condition and maintained to Monro standards for cleanliness and consistently in guest ready condition.

• Schedule guest appointments and assign teammates according to their skill level for and timely completion of vehicle services/repairs.

• Achieve Monro's sales goals by properly informing and recommending tire and service products and sales promotions.

• Attend to all guest needs in areas of sales, service, complaints, and adjustments.

• Build guest relationships to maximize customer satisfaction, loyalty, and retention.

• Assist teammates in conveying repair and service needs to guests.

• Understand and adhere to company policies and procedures, Governmental standards including environment codes and ANSI/OSHA standards. Consistent use of all required safety standards set forth in training and policies and procedures.

• Maintain technical knowledge and capabilities to ensure proficiency through the timely completion of all required Monro University training courses and modules.

• Operate, utilize, and maintain all equipment in a safe manner in accordance with Monro and equipment manufacturer guidelines including but not limited to lifts, welders, brake lathes, etc.

• Perform other duties as assigned and required.

• High School Diploma or equivalent.

• Demonstrated leadership experience in a retail/sales environment.

• Proven ability to manage, drive and deliver financial results while controlling costs.

• Ability to influence and motivate a team to achieve set goals and objectives.

• Ability to problem solve, manage inventory, merchandising, and customer service.

• Communications skills to effectively communicate with teammates and guests.

• Complete all Monro required training with the guidelines and timing provided.

• Must possess a current valid driver's license and have a satisfactory Motor Vehicle Report (MVR)
• Monro conducts criminal background checks for those positions with security and/or financial responsibilities. All background checks are conducted in accordance with applicable federal, state and local law, including but not limited to the Fair Credit Reporting Act. No applicant will be automatically disqualified because of a criminal record. Rather, the Company will consider the nature of the crime(s), when it occurred, the applicant's explanation, and the relationship to the position sought in making its determination.

• Guest and team focused mindset with extensive experience in customer-facing, customer-centric environments

• Excellent verbal and written communication skills with the ability to convey technical issues and write routine reports.

• Business mentality with the drive to exceed established goals.

• Possess basic math skills to calculate figures and amounts such as discounts, interest, and percentages.

• Proactive wi.