Information Technology (IT) at Procter & Gamble is where business, innovation and technology integrate to build a competitive advantage for P&G.
Our mission is clear - you deliver IT to help P&G win with consumers.
Do you love implementing continuous improvement in IT solutions to drive efficiency and agility in meeting constantly evolving business needs? Then this job might be for you!
As a Site Reliability Engineer, you will be instrumental in ensuring the high availability and reliability of our digital IT products in the P&G supply chain.
Your primary focus will be on enhancing system performance through faster detection, response, and resolution of issues, while also implementing strategies to prevent recurrence and reduce operational toil.
You will use robust Observability and Monitoring tools, automate incident response systems, and optimize IT architecture to create a resilient and reliable infrastructure.
Implement and lead comprehensive monitoring solutions and tools to provide real-time insights into system performance, enabling proactive incident detection and ensuring accurate, actionable alerts for prompt responses.
Continuously refine monitoring strategies and develop automation scripts to address recurring issues, enhancing system visibility, resource optimization, and overall efficiency.
Establish and maintain Service Level Indicators (SLIs) and Service Level Objectives (SLOs) to improve service quality and reliability,
Collect and share data and insights from observability tools to drive continuous improvement initiatives.
Work closely with Software Engineers, Product Teams, and Infrastructure Teams to develop and implement initiatives that enhance IT reliability.
Engage with customers to understand their needs and difficulties regarding Observability and Monitoring tools, providing exceptional support in all interactions, including communications, updates, and feedback.
Stay updated on industry trends and effective strategies in Site Reliability Engineering while continuously enhancing technical skills in system architecture, automation, cloud technologies, and operational processes.
Share knowledge and mentor team members to foster a culture of learning and professional development within the team
Lead root cause analysis efforts and implement corrective action plans in a timely manner to achieve permanent resolutions for incidents.
Oversee documentation and knowledge management efforts.
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