Customer Excellence Lead

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As a leading global energy company, we provide heat, light and mobility to customers worldwide. Across the bp landscape, we're home to a range of brands across many areas of our industry.  We're investing in today's energy system and helping build out tomorrow's. So while we're still in oil and gas, over the next decade we'll become a different kind of energy company. We're decarbonizing and diversifying our business, fundamentally transforming what we do so we can reach net zero by 2050 or sooner. We also have a strong mission to help the whole world reach net zero too - working across our industry to improve people's lives. 

It's an exciting time to join bp. Meeting the energy challenge requires many different approaches and solutions. And as part of Finance Business & Technology (FBT), you'll be fully connected into the world of bp. You'll play an increasingly important part within a network of like-minded colleagues partnering on strategic projects that stretch across the globe. And it starts with you. There's a world of opportunities to build new skills, challenge yourself and grow a long-term career at bp. And no matter where you work, your role will have meaning, purpose and impact. So if you want to be part of a caring, supportive environment where you can realize your full potential, we're with you.

Would you like to discover how our diverse, hardworking people are leading the way in making energy cleaner and better - and how you can play your part in our world-class team?

Join our Budapest or Szeged Team and advance your career as a

Customer Excellence Lead

The purpose of the role is to work as part of the customer excellence teams in order to enable efficient and effective end to end customer journeys.

This would include managing pre-sales activities, post-sales activities, pricing administration, projects and continuous improvement.

The role also includes system set up activities, project delivery, supporting gross margin targets and providing internal advice across the business.

In order to drive business process improvement, the role will work across aviation to measure the effectiveness of existing business processes and develops sustainable, repeatable and quantifiable business process improvements.

In this role You will:

• Identify and drive continuous improvement to enable improvements in customer experience and Aviation efficiency.

• Drives front office pre sale customer activities, including bulk ordering and specific account support etc.
• Completes post sales activities, including tax and fee administration, supporting dispute management, transaction error handling etc.
• Be a subject matter expert in the end to end customer journey, supporting issue resolution and project implementation through providing process and systems input.
• Act as an SME for complex deals to support margin growth with agreed customers.

What You will need to be successful:

• Bachelor degree or equivalent experience with a successful track record in process excellence or similar supporting roles.
• Proficiency in English; German or French or Swedish or Norwegian or Dutch or Spanish Or Portuguese is an advantage
• Strong interpersonal and communication skills with the ability to form relationships and influence at all levels.
• Proven experience in analysing and developing complex processes and an ability to successfully articulate these to the customer and internal colleagues.
• Ability to demonstrate strong cross- cultural relationship building skills
• Good knowledge of the aviation business, compliance and tax rules across countries is preferable.
• Data and systems knowledge including good understanding or experience of SAP.

At bp, we provide the following environment & benefits to you:

• Different bonus opportunities based on performance, wide range of cafeteria elements
• Life & health insurance, medical care package
• Flexible working schedule:
  home office up to 2 days / week, based on team agreement
• Opportunity to build up long term career path and develop your skills with wide range of learning options
• Family friendly workplace e.g.:
  Extended parental leave, Mother-baby room
• Employees' wellbeing programs e.g.:
  Employee Assistance Program, Company Recognition Program
• Possibility to join our social communities and networks
• Chill-out and collaboration spaces in our beautiful Budapest Agora and Szeged offices e.g.:
  Play Zones, Office massage, Sport and music equipment

bp Hungary won the Most Attractive Employer 2024 Award (SSC / BSC sector) fourth time in a row at PwC's annual employer research. Come and join us!

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Legal Disclaimer:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp's recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.