PGA Associate - Account Management Lodging Kuala Lumpur

Expedia Group
US - Malaysia - -
May 18, 2024

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Partner Success Associate - English Speaking (Based in Kuala Lumpur)

The Partner Success Associate's primary responsibility is to ensure that Expedia Group's lodging product in their assigned market is competitive, attractive and relevant for our fast-growing global customer base.

In doing so, Partner Success Associates will also continuously work with Expedia Group's lodging partners to help them improve the marketing potential from their participation in the Expedia Group's marketplace.

This role is the foundation of our Centralized Hub for Account Management & Performance. The team ensure that our lodging partners can effectively, efficiently and throughout the year, reach Expedia Group's full breadth of global traveler demand.

What you'll do:

Our vision is to empower our partners to be successful - you will make phone-based contact with our partners to help them
Leverage Expedia Group's tool kit to increase the customers they attract on the Expedia Group platform
Support new partners to ramp up and sustain their hotel revenue and market share on the Expedia Group platform
Manage a portfolio of assigned lodging partners,providing comprehensive support and guidance across all aspects of their business with Expedia
Develop and implement partner success strategies aligned with Expedia's overall objectives
Monitor partner performance metrics,identifying areas for improvement and providing actionable insights
Proactively address partner concerns and issues,ensuring timely and effective resolution
Keep partners informed about new product features,programs,and initiatives
Represent the needs and interests of partners within Expedia,ensuring their voices are heard
Contribute to the development and implementation of partner satisfaction surveys
Empower partners with the knowledge and resources they need to maximize their success on Expedia's platforms
Stay up-to-date on industry trends and developments to enhance partner success strategies

Who you are:

Bachelor's Degree in a related field; or Equivalent related professional experience
Strong proficiency in English, additional bilingual proficiency a strong plus
1+ years of experience in hotel revenue management, account management, inside sales or business development preferred
Able to work independently as well as be a strong team worker, ensuring the whole team wins
Demonstrate ability to work based on a variety targets, goals and/or strategic objectives set by the leadership team
Appetite for innovative technology, fast-changing business environment, robust data driven analysis
Presents ideas and directives clearly and persuasively; actively listens when spoken/presented to
Ability to effectively communicate to various levels and through a variety of communication channels
Ability to handle objection, secure commitments and be resilient
Possesses outstanding listening, investigating and influencing skills
Hungry, determined, motivated, willing to take action and results-focused
Organization and time management skills, rigor, attention to details
Proven follow-up/persistence when facing challenging situations
Ability to multi-task effectively and be able to change gears quickly without skipping a beat
Ability to perform under pressure and think on your feet in a fast-paced environment
Open to feedback for continuous improvement
Relationship builder; earns the confidence of others
Bridges and sustains solid partnerships based on mutual support through a collaborative style

About Expedia Group

Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™.

Employment opportunities and job offers at Expedia Group will always come from Expedia Group's Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you're confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals to whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.

Read the full job description and apply online on the recuiter's web-site

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