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Title: Phone Advocate, Customer Service Location: Florence, 29501
Duration: 3 months assignment (CONTRACT - 1 YEAR OR LONGER, WITH POTENTIAL TO CONVERSION)
Shift: Monday through Friday, 8AM-6PM
Note: Onsite position. Only Phone Interviews Will Be Conducted Monday-Friday with Availability From 8am-6pm. Must Have Great Attendance. This Is a Call Center Position, With Potential for A Heavy Call Volume Duties:

  • Provides prompt, accurate, thorough, and courteous responses to all telephone inquiries.
  • Performs research as needed to resolve inquiries.
  • 65% Ensures effective customer relations by responding accurately, timely and courteously to telephone inquiries. Accurately documents inquiries.
  • 15% Initiates minor /clerical adjustments based on provider request or processes adjustments or performs other research as needed to resolve inquiries.
  • Coordinates with other departments to resolve problems.
  • Responds to, research and/or assists with priority inquiries and special projects as required by management.
  • 10% Provides feedback to management regarding customer problems, questions, and needs.
  • Maintains accurate records on complaints and/or other customer comments and makes recommendations for changes to management.
  • Follows through on complaints until resolved or reports to management as needed.
  • 5% Maintains basic knowledge of quality work instructions and company policies.
  • Assists with process improvements through the recommendation of changes in procedures and techniques discovered during daily operations.
  • Maintains all departmental productivity, quality, and timeliness standards.
  • 5% Identifies and promptly reports and/or refers suspected fraudulent activities and system errors to the appropriate departments.

Skills:

  • Required Skills and Abilities: Excellent verbal communication skills.
  • Strong human relations and organizational skills.
  • Ability to handle high stress situations.
  • Good judgment skills. Strong customer service skills.
  • Ability to learn and operate multiple computer systems effectively and efficiently.
  • Required Software and Other Tools: Basic computer operating skills.
  • Standard Office Equipment.
  • Preferred Software and Other Tools
  • Knowledge of word processing, spreadsheet, and database software.
  • Work Environment: Typical Office Setting.

Read the full job description and apply online on the recuiter's web-site

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